Engagement Manager

ENERGY worldnet; Decatur (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement plan with company match

Flexible Spending Accounts

Paid Parental Leave

Job summary

Energy Worldnet, Inc. seeks an experienced Engagement Manager to independently lead complex client engagements, design effective compliance programs (including Operator Qualification), and provide strategic recommendations that support successful client outcomes.

You will build trusted client relationships, solve regulatory challenges, and collaborate across teams to deliver value. The role includes coaching others and contributing to implementing best practices within EWN.

Qualifications

• Bachelor's degree in Business, Operations, Engineering, or related field.
• 5+ years of experience in client-facing implementation, consulting, compliance, customer success, or a related role.
• Demonstrated experience independently leading complex enterprise client engagements as the primary client-facing resource.
• Advanced knowledge of regulatory requirements, including Operator Qualification (OQ).
• Experience designing, evaluating, or advising on complex compliance programs, including OQ programs.
• Strong knowledge of regulatory standards (49 CFR Part 192 Subpart N, Part 195 Subpart G, ASME B31Q).
• Strong consultative skills (discovery, assessment, design, risk mitigation, implementation planning).
• Ability to travel to client sites and support a standard-hybrid work arrangement.

Responsibilities

• Lead complex and strategic client engagements from kickoff to transition to Account Management.
• Design compliance programs (including Operator Qualification).
• Develop platform configuration strategies with regulatory SMEs.
• Manage multiple client engagements, identify risks, and propose solutions.
• Guide delivery through Associates and Account Managers with quality standards.
• Collaborate with Leadership to improve methodologies and service design.
• Provide coaching and knowledge sharing to strengthen consultative capabilities.
• Collaborate with Product, BD, and internal teams to share client insights and improve offerings.
• Represent EWN in client meetings, industry events, and regulatory discussions.

Skills

Client-facing

Regulatory knowledge

Consultative selling

Leadership and mentoring

Travel readiness

Education

Bachelor's degree in Business, Operations, Engineering, or related field

Job description

***Open to Internal Employees Only****

Location & Work Arrangement

This is a hybrid position based in the Dallas–Fort Worth (DFW) area and requires regular in-office attendance.

Candidates must reside in or be willing to relocate to the DFW area before their start date if they are not in commuting distance. Relocation assistance is not provided.

EWN's headquarters will be relocating to 1301 Solana Blvd, Westlake, TX 76262, Suite 1100, with an estimated date of December 1, 2026. Employees will work onsite Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays. Regular onsite participation is an essential function of this role.

About Us

At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly.

We are seeking an experienced and knowledgeable Engagement Manager to independently lead complex client engagements, design effective compliance programs, and provide strategic recommendations that support successful client outcomes.

This role is ideal for someone who enjoys building trusted client relationships, solving complex regulatory and operational challenges, developing practical program solutions, and collaborating across teams to deliver value. As a senior subject matter expert, you'll also provide guidance and support to colleagues, help strengthen implementation practices, and contribute to the continuous improvement of EWN's services.

If you're passionate about helping clients navigate complex compliance requirements and maximize the value of EWN's solutions, we'd love to hear from you!

Please note: We do not support employment visa sponsorship (e.g., H-1B visa).

What You'll Do

As an Engagement Manager at EWN, you will:

• Lead complex and strategic client engagements, including enterprise White Glove onboarding and major program redesigns, from kickoff through transition to Account Management.
• Design compliance programs, including Operator Qualification (OQ), by evaluating regulatory requirements, covered tasks, evaluation methods, and client operational needs.
• Develop EWN platform configuration strategies, including task list mapping, in partnership with regulatory subject matter experts.
• Manage multiple client engagements simultaneously, prioritizing client needs, identifying risks, and developing recommendations that support successful outcomes.
• Guide engagement delivery through Associates, Account Managers, and automated or AI-assisted tools by establishing requirements, setting quality standards, and reviewing results.
• Partner with EWN Leadership to improve implementation methodologies, White Glove services, and program design standards.
• Evaluate complex program and regulatory questions, provide guidance on proposed solutions, and recommend improvements to established practices.
• Provide coaching, training, and knowledge-sharing to colleagues to strengthen consultative capabilities and consistent service delivery.
• Collaborate with Product, Business Development, and other internal teams to share client insights and support improvements to EWN's products and services.
• Serve as a subject matter expert for strategic sales opportunities and represent EWN in client meetings, industry events, and regulatory discussions.

What You'll Bring

Required Skills & Experience

• Bachelor's degree in Business, Operations, Engineering, or a related field, or an equivalent combination of education, training, certifications, and experience.
• 5+ years of experience in client-facing implementation, consulting, compliance, customer success, or a related role.
• Demonstrated experience independently leading complex enterprise client engagements as the primary client-facing resource.
• Advanced knowledge of regulatory requirements, including Operator Qualification (OQ), and the ability to interpret and apply them in client environments.
• Experience designing, evaluating, or advising on complex compliance programs, including OQ programs.
• Strong knowledge of applicable regulatory standards, including 49 CFR Part 192 Subpart N, Part 195 Subpart G, ASME B31Q, covered task identification, and evaluation methods.
• Strong consultative skills, including client discovery, program assessment, solution design, risk mitigation, and implementation planning.
• Ability to independently evaluate complex client situations and recommend practical solutions using sound judgment.
• Strong client relationship management and communication skills, including the ability to advise executive-level stakeholders and navigate complex client interactions professionally and confidently.
• Ability to manage multiple client priorities while supporting program quality, compliance, and successful client outcomes.
• Strong collaboration skills with the ability to partner effectively across teams and influence outcomes without direct authority.
• Ability to travel to client sites as needed and support a standard-hybrid work arrangement.

Preferred Skills & Experience

• 3+ years of experience at EWN.
• Direct experience administering, evaluating, or auditing an Operator Qualification program for an operator or contractor.
• Previous experience with EWN's platform, client onboarding, implementation, or related service delivery functions.
• Experience supporting enterprise or strategic customers in a regulated environment.
• Experience with SaaS implementation or customer onboarding.
• Experience using AI-assisted or automated tools to improve efficiency and service delivery.
• Experience mentoring or developing others in a consultative or advisory role.
• Experience in the oil, gas, or energy industry or SaaS business model.

Why Join Us?

At EWN, we offer:

• Client Impact: Build meaningful relationships with customers and help them develop effective compliance programs that maximize the value of EWN's products and services.
• Ownership & Autonomy: Independently lead complex engagements, develop program strategies, and make recommendations that directly support customer and business outcomes.
• Growth & Leadership: Serve as an experienced subject matter expert while mentoring and supporting colleagues and helping strengthen EWN's implementation practices.
• Collaborative Culture: Partner with teams across EWN to solve complex client challenges, share knowledge, and continuously improve the customer experience.
• Travel Opportunities: Up to 60% travel, as needed, to support client engagements and business objectives.

Benefits

(Dependent on eligibility and plan selection)

• Medical, Dental, and Vision plans — EWN covers upfront costs for employees and eligible dependent children
• Voluntary benefits (life insurance, short-term disability, etc.)
• Retirement plan with company match (up to 4%)
• Flexible Spending Accounts (Health & Dependent Care)
• Health Reimbursement Account (HRA)
• Employer-paid Life and AD&D Insurance
• Paid Parental Leave

Work Details

• Location: Hybrid office, home office, and field
• Schedule: Monday–Friday, various 8-hour shifts between 6:00 AM and 6:00 PM CT
• Travel: Up to 60%
• Environment: Office, home office, and field

EEO Statement

Energy Worldnet, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclaimer

Applicants may be subject to a background check. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary.

Application Deadline

Applications are accepted on a rolling basis.