Engagement Manager

IBM; Boston (MA); Remote; USD 90,000 - 130,000; Full time

Job summary

IBM recherche un Engagement Manager dynamique pour diriger l'implémentation de solutions SaaS Apptio. Vous travaillerez en étroite collaboration avec des clients pour comprendre leurs besoins et déployer des solutions technologiques efficaces. Ce poste exige des compétences en gestion de projet, ainsi qu'une solide connaissance des services informatiques et de la gestion financière. Rejoignez une équipe passionnée qui pousse à l'innovation et à la disruption sur le marché informatique.

Qualifications

• Expérience de 5+ ans en mise en œuvre de systèmes ou en conseil en tant que consultant senior.
• Connaissance des services informatiques, gestion financière, et infrastructure cloud.
• Capacité à gérer des projets dans les limites de portée, budget et délais.

Responsibilities

• Diriger plusieurs engagements clients en mettant en œuvre la solution SaaS Apptio.
• Développer des relations solides avec les clients pour établir la confiance.
• Gérer les activités de l'équipe projet pour garantir le respect des délais et des budgets.

Skills

Project Management

Client Relationship Management

Analytical Skills

Communication Skills

Problem-Solving Skills

Education

Bachelor's Degree in Engineering, Computer Science, or equivalent

Job description

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Introduction

We are seeking individuals with business and technology consulting experience, combined with project management skills, to implement SaaS solutions for our customers. Engagement Managers own and lead customer engagements, acting as an integrator between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the success of the relationship. This role involves close collaboration with customers and the IBM Apptio Field Delivery team to manage deployment and rollout of solutions. If you are passionate and energetic, and thrive in a fast-paced environment, we want to hear from you.

About IBM Apptio

IBM Apptio is the CIO’s business management system, building advanced data and analytics applications to help IT leaders make informed decisions, capitalize on cloud transformation, and drive innovation. Our team is passionate about supporting CIOs and leading market disruption in IT. We work collaboratively in an agile environment focused on continuous improvement.

Your Role and Responsibilities

• Own and lead multiple customer engagements implementing the Apptio SaaS solution following established methodology and project management best practices.
• Develop strong relationships with customers to establish trust and position Apptio as a trusted advisor for IT executives.
• Provide FinOps and TBM leadership to clients.
• Understand business problems to deploy solutions effectively and exceed expectations.
• Gather and translate functional and business requirements into a functional design aligned with customer needs, ensuring successful deployment and adoption.
• Manage project team activities, oversee deliverables, and ensure milestones are met within scope, budget, and timeline.
• Coordinate with product management to incorporate client feedback into future product releases.
• Collaborate across departments to ensure customer satisfaction and resolve issues promptly.

This role can be performed from anywhere in the US.

Preferred Education

Bachelor's Degree

Required Technical and Professional Skills

• 5+ years of system implementation or consulting experience, with at least five years in a senior consultant or project management role.
• Bachelor’s degree in engineering, Computer Science, MIS, Finance, or equivalent experience.
• Proven project management skills, capable of executing projects within scope, budget, and timeline.
• Knowledge of IT services, FinOps, financial management, including budgeting, cost allocation, and infrastructure support.
• Operational understanding of IT infrastructure domains such as Cloud, data centers, networks, servers, storage, and application development.

Preferred Additional Skills

• Strong client relationship and interpersonal skills.
• Experience in enterprise system implementations and consulting.
• Excellent organizational, analytical, and critical thinking skills.
• Customer-focused attitude and advocacy skills.
• Effective communication and presentation skills.
• Experience with packaged application software implementation.
• Strong problem-solving skills and ability to simplify complex information.
• Experience with data analysis projects.
• Leadership experience with senior management and executives as a subject matter expert.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• IT Services and IT Consulting

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