Engagement Lead, Enterprise Tech & Solutions

vivenu GmbH; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

vivenu is seeking an Engagement Manager to bridge Sales, Solutions, and Delivery, architecting custom digital ecosystems and defining key product boundaries. You will draft precision SOWs, own margins, and allocate resources to build a scalable, profitable P&L unit.

Collaborate with Engineering, Product, and Customer Success to shape roadmaps based on real-world delivery learnings and drive successful client engagements at scale.

Qualifications

• 4+ years of technical project management or engagement management experience in professional services, consulting, or client-delivery.
• Proven ability to author technical scope documents and SOWs, manage change orders, and lead multiple enterprise projects.
• Excellent client-facing presentation, communication, and negotiation skills with executives and technical stakeholders.
• High proficiency with modern PM tools (Jira, Asana, Monday.com, SmartSheet) and delivery methodologies.

Responsibilities

• Define and build vivenu's digital ecosystem: collaborate with Sales, Solutions and Customer Success to scope delivery projects including headless website design, 3rd party integrations and custom scripts.
• Project scoping: define boundaries where core product ends and marketplace or custom development begins.
• Lead engagements: manage project plans, timelines, resource plans, risks, and stakeholder expectations to ensure on-time, on-budget delivery with high quality.
• Draft SOWs and change orders while maintaining target margins and resource utilization to enable scalable profitability.
• Represent the voice of the complex customer, collaborating with Engineering and Product to inform roadmaps.
• Scale the digital ecosystem by turning initial deployments into repeatable playbooks and IP for use by customers, solutions teams, SI partners, and agencies.
• Quality control: ensure deliverables meet quality standards and client acceptance criteria.

Skills

Technical Project Management

Client Facing

Jira

APIs

Headless Architecture

Tools

Jira

Asana

Monday.com

SmartSheet

Job description

vivenu is seeking an Engagement Manager to bridge Sales, Solutions, and Delivery, architecting custom digital ecosystems and defining key product boundaries. You will draft precision SOWs, own margins, and allocate resources to build a scalable, profitable P&L unit.

Collaborate with Engineering, Product, and Customer Success to shape roadmaps based on real-world delivery learnings and drive successful client engagements at scale.