Engagement Director

Dassault Systèmes; United States; Remoto; USD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Medidata in the United States seeks an Engagement Director to manage client accounts, ensure delivery on time and budget, and own governance with clients. You will lead complex projects, expand relationships, and mentor teams while mitigating risks and issues.

You will travel up to 20% domestically and internationally; experience in pharma/biotech SaaS is preferred. Demonstrated advisory capability and proactive leadership are essential.

Competenze

• Must have proven experience advising and managing client relationships.
• Strong ability to lead complex programs and projects end-to-end.
• Experience aligning multiple stakeholders and governance bodies.

Mansioni

• Identify opportunities within assigned accounts and drive growth.
• Lead delivery of programs with on-time, on-budget outcomes.
• Manage scope, budgets, invoicing, and risk mitigation.

Conoscenze

Relationship management

Project leadership

Governance

Travel willingness

Descrizione del lavoro

Reporting to a Client Services Partner, you will responsible for all aspects of relationship management with your client accounts. You will ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources. At the Engagement Director level, you will perform proactively and autonomously, leading complex projects and programs. The role includes owning and expanding customer relationships through participation in client governance structures. This can involve being the primary escalation point in which resolution of complex issues is key.,

• Identify new business opportunities within assigned accounts
• Participate in program governance, and manage the overall professional services relationship
• Identify process improvements and guide strategy
• Collaborate with internal and external resources to achieve project goals
• Lead complex projects and/or clients, which may include a program of projects
• Lead project delivery to ensure that all deliverables are tracked and that documentation is current
• Manage client expectations and communications, and ensure overall client satisfaction
• Manage project scope and financials including forecasting, project budget, and accuracy of invoicing
• Raise and track work requests to other departments
• Document minutes/action items during client and internal meetings; conduct appropriate follow-up
• Manage issues and risks driving appropriate resolution and mitigation
• Provide clear and concise communications to all stakeholders
• Assure compliance with Medidata's standard project management methodologies, quality management system
• Support development of sales orders and change orders
• Deliver workshops and lead client meetings
• Coach and train new and junior team members
  Proven experience of working independently in an advisory capacity
• Can anticipate and mitigate complex issue and risks thus minimising escalations
• Has shown can mentor other team members and serve as a team leader
• Proven examples of suggesting improvements which increase the value proposition for Medidata and the client
• Knowledge of Medidata (or similar) products determined by requirements of the role
• Have a deep understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
• Experience balancing multiple tasks and opportunities collaborating with all stakeholders
• Experience leading project teams and meeting project timelines
• Experience with creating and delivering presentations
• Able to travel up to 20%, domestic & international
  Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com., Base pay is one part of the Total Rewards that Medidata provides to compensate and recognise employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year., As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.