Engagement Coordinator (Remote)

Catholic Leadership Institute; Malvern (Chester County); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading organization is seeking an Engagement Coordinator to enhance donor and client relationships. This role involves supporting mission advancement efforts, managing engagement activities, and ensuring effective communication with stakeholders. Ideal candidates will have a strong understanding of Catholic culture and excellent interpersonal skills. This is a full-time, remote position aimed at fostering meaningful connections within the community.

Qualifications

• A practicing Catholic with a deep love for the Catholic Church.
• One to two years in a customer service or external client facing role.

Responsibilities

• Support CLI's Mission Advancement and Ministry Development work.
• Plan, execute, and track engagement touchpoints and external activity.
• Mine CLI's databases to surface potential donors.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Project Management

Education

Bachelor's Degree

Job description

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Vision: We see a world where each individual understands their God-given mission in life and is doing their best to fulfill it; a world where Catholic leaders are influential voices in society; a world where Jesus' example of loving, servant leadership is modeled in every family, workplace, parish, and community.

Purpose: Catholic Leadership Institute (CLI) provides bishops, priests, deacons, religious, and lay persons in the Roman Catholic Church with world-class, pastoral leadership formation and consulting services that strengthen their confidence and competence in ministry, enabling them to articulate a vision for their local church, to call forth the gifts of those they lead, and to create more vibrant faith communities rooted in Jesus Christ.

Position Summary: The Engagement Coordinator is responsible for working cross functionally to support CLI's Mission Advancement and Ministry Development work which ensures the maintenance and growth of donor and client relationships. As both a leader and internal service provider, under the direction of the Director of Engagement, they will facilitate and support external-facing donor and client activities. They will track and report that activity to ensure that CLI's Engagement goals are being met. They will also prepare and deliver proposals and other communications to ensure that donors and clients enjoy meaningful opportunities for engagement with CLI.

Qualifications

DESIRED QUALIFICATIONS

• A practicing Catholic with a deep love for the Catholic Church and an understanding of the structures within the church
• Bachelor's degree or three to four years professional experience equivalent
  
  

Preferred Relevant Experience

• One to two years in a customer service or external client facing role
• Experience or exposure to fundraising or development activities
  
  

Competencies & Other Skills

• Strong understanding of the Catholic culture, Church structure, parish life, ministries, roles, and evangelization and discipleship
• Strong interpersonal and communication skills, with a desire to foster a culture of innovation, teamwork, and collaboration
• Commitment to the highest level of donor/client service and attention
• Excellent verbal and written communication skills, especially via phone and email
• Self-directed and independent worker, comfortable working alone or collaborating with a team
• Accomplished multi-tasker who can juggle multiple projects simultaneously and anticipate needs of key customers; must have strong organizational skills and high level of attention to detail
• Comfortable with learning new technology
• Ability to think creatively and critically about current and prospective processes
• Ability to work and operate independently and exercise discretion in decision making about donor and client engagements
• Demonstrated project management skills with the ability to pivot in order to meet deadlines in a fast-paced, responsive environment, under time and priority pressures
  
  

KEY RESPONSIBILITY AREAS

Pipeline Management

• Mine CLI's databases to surface potential donors or ministry partners to engage and build affinity with CLI
• Support the logistical and tracking needs of CLI's client and donor-facing team members to ensure integration between funders and the clients served
• Create proposals and agreements for client engagements or donor funding opportunities
  
  

Engagement Support

• Plan, execute, and track engagement touchpoints and external activity to ensure donors and clients feel deeply engaged in CLI's mission
• Plan, coordinate, and support events related to securing philanthropic funds, or enrolling participants in CLI services
• Generate activity required to meet monthly and annual Engagement goals for both clients and donors
  
  

Data Integrity

• Enter and track project, donor, or client specific activity in cross-functional CRM system (Raiser's Edge and Salesforce) to ensure line-of-sight with leadership for every project, donor, or client
• Create and track budgets within a cross-functional ERP system (Certinia) to support the engagement with external partners and alignment of funding sources with projects
  
  

Outreach

• Respond to requests for information, support, or engagement from external constituents
• Initiate and maintain ongoing communications with external constituents to create personal relationships and further opportunities for engagement
  
  

CRITICAL SUCCESS CRITERIA

Self-Assurance and Humility: Has deep trust in the Lord and in one's ability to meet most challenges. Inspires self and others to fulfill commitments and achieve a positive outcome. Does not seek personal recognition but is committed to the success and growth of others. Makes it about the other person rather than about self. Invites others to more fully participate and open up. Understands that "I have to do it myself and I can't do it alone." Values excellence and is committed to lifelong growth in holiness, confidence, and competence.

Comfortable with Ambiguity: Has ability to 'go and figure it out' when all necessary information is not available. Is willing to make quick decisions even without all the facts. Handles deviations from routine without assistance; readily accepts changes in procedures, assignments and priorities. Takes change in stride; adapts, improves and overcomes obstacles and challenges. Can balance competing priorities in assignments. Doesn't dwell on the negative or downside of things or decisions.

Resilient Drive: Has the ability and energy to do what it takes to be faithful to God's call and to one's unique role in service to the CLI Vision and Mission. Is motivated to achieve his/her goals and to support the goals of the organization, knowing that that will require effort, flexibility and skill. Anticipates problems and obstacles and brings resourcefulness and a "can-do-spirit" to both short and long-term goals and tasks. Finds satisfaction in the living out of one's purpose and values and in the effort it takes to achieve one's key responsibilities and SMART Goals. Is committed to the development and training that it will take along the way.

Offers of employment are contingent on the successful completion of a background and reference check.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organization Management

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