Engagement Coordinator

Chewy; Plantation (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Chewy is seeking a proactive Engagement Coordinator to support our customer engagement programs. You will manage a network of contracted 1099 artists, ensure timely submissions, and uphold quality standards to delight pet parents with personalized experiences.

You’ll collaborate with internal teams, curate thoughtful gifts and custom card messages, and handle customer data securely. This role emphasizes creativity, attention to detail, and operational excellence in a fast-paced setting.

Qualifications

• High School Diploma or GED equivalent.
• Excellent written and verbal communication.
• Strong attention to detail and problem solving.
• Proficient with Microsoft Office and related tools.
• Ability to multitask in a fast-paced environment.
• Willingness to work overtime and varied shifts.

Responsibilities

• Onboard and manage the 1099 artist network and monitor performance.
• Review customer-submitted photos and assign work to artists.
• Process customer requests and craft personalized gifts and messages.
• Operate office equipment and log requests using Oracle and internal tools.
• Maintain confidentiality and handle customer data securely.

Skills

Communication skills

Microsoft Suite

Multitasking

Ownership mindset

Adaptability

Reliability

Education

High School Diploma or GED

Tools

Oracle

Job description

Our Opportunity

We are seeking a proactive and detail-oriented Engagement Coordinator to play a vital role in maintaining and enhancing our customer engagement efforts. This position involves managing a network of contracted 1099 artists, overseeing the quality and timeliness of their work, and ensuring a seamless experience for our customers. With a focus on creativity and operational excellence, this role contributes to Chewy’s mission of delighting pet parents with personalized and memorable experiences.

What You’ll Do:

• Manage the 1099 Artist Network:
  • Onboard new artists and maintain ongoing relationships within the network.
  • Monitor performance, provide feedback, and address escalations related to quality or timeliness.
  • Ensure all artist submissions meet company standards and are returned within agreed-upon timeframes.
• Quality Assurance and Coordination:
  • Review customer-submitted pet photos to ensure quality for processing.
  • Assign photo batches to artists and oversee the workflow for timely completion.
  • Conduct quality checks on final submissions and communicate improvements as needed.
• Customer-Focused Tasks:
  • Process and review requests from internal teams (e.g., customer service, PR, social media) and curate thoughtful, personalized gifts for customers.
  • Engage creatively to craft custom card messages.
  • Ensure customer information is handled securely and disposed of appropriately.
• Operational Tasks:
  • Operate standard office equipment, including printers, scanners, and laminators.
  • Use Oracle and other internal tools to log and manage requests efficiently.
  • Adapt to evolving business needs and assist with additional responsibilities as required.

Hourly Rate : $18/hr

What You’ll Need:

• High School Diploma or GED equivalent
• Exceptional communication skills (written, verbal, and listening).
• Strong critical thinking, problem-solving, and attention to detail.
• Proficiency with Microsoft Suite and other relevant tools.
• Ability to multitask and thrive in a fast-paced environment.
• Flexibility to work overtime and shift schedules as needed.
• Operate with ownership and be a self-starter.
• Adaptable to change and dedicated to maintaining confidentiality with customer data.
• Demonstrated reliability and commitment to excellence.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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