Engagement Advisor

24Hr HomeCare, LLC; El Segundo (CA); Hybrid; USD 36,000 - 40,000; Full time

Job summary

24 Hour Home Care in El Segundo, CA is seeking an Engagement Advisor to be the first contact for leads, referrals, and prospective clients. You will explain services, gather information, and guide candidates through intake and engagement, while maintaining accurate Salesforce records.

You will collaborate with health plans and partners to ensure a smooth client experience and work in a hybrid schedule, coming into the office once per quarter and supporting growth goals.

Qualifications

• BA/BS degree in Communications or a related field preferred.
• 1–2 years of sales or customer service experience preferred.
• Experience engaging customers or prospective clients by phone, email, or other communication channels.
• Experience working toward established performance or sales goals.
• Knowledge of Salesforce or Salesforce Voice is a plus.

Responsibilities

• Engage leads and prospective clients by phone, email, and messaging to understand their needs and educate them on available services.
• Gather client and caregiver information, conduct care assessments, and support eligibility determination and health plan submissions.
• Guide prospective clients through the engagement process, answering questions, addressing concerns, and supporting conversion.
• Maintain accurate and timely lead, client, and activity information in Salesforce.
• Coordinate with internal teams, health plans, and strategic partners while tracking performance against established engagement and sales goals.

Skills

Phone communication

Sales/Customer Service

Salesforce knowledge

Attention to detail

Education

BA/BS in Communications or related field

Tools

Salesforce

Microsoft Office

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Engagement Advisor serves as an initial point of contact for leads, referrals, and prospective clients, helping individuals understand available Community Supports services and determine potential eligibility. This role engages prospective clients by phone, email, and messaging while building trust and guiding them through the intake and engagement process.

The Engagement Advisor works closely with internal teams, health plans, and strategic partners to support a seamless client experience and contribute to engagement and conversion goals.

Primary Responsibilities

• Engage leads and prospective clients by phone, email, and messaging to understand their needs and educate them on available services.
• Gather client and caregiver information, conduct care assessments, and support eligibility determination and health plan submissions.
• Guide prospective clients through the engagement process, answering questions, addressing concerns, and supporting conversion.
• Maintain accurate and timely lead, client, and activity information in Salesforce.
• Coordinate with internal teams, health plans, and strategic partners while tracking performance against established engagement and sales goals.

This is a hybrid position, coming into the El Segundo office 1x per quarter.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table

Qualifications

• BA/BS degree in Communications or a related field preferred.
• 1–2 years of sales or customer service experience preferred.
• Experience engaging customers or prospective clients by phone, email, or other communication channels.
• Experience working toward established performance or sales goals.
• Knowledge of Salesforce or Salesforce Voice is a plus.

Skills

• Strong phone, written, and verbal communication skills.
• Relationship building and customer engagement.
• Sales, objection handling, and goal orientation.
• Organization, attention to detail, and follow-through.
• Proficiency with Microsoft Office and ability to work effectively in a fast-paced environment.

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position

$26.04 - $28.97 USD