Eng- SW Tech Spec I

Quantum; Centennial (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Quantum in Colorado is seeking a Technical Support Engineer to assist field engineers, technicians, and product support staff in diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, or networked and wireless systems.

You will respond when first-line support can't resolve issues, help install and train customers, and report design and reliability problems to engineering teams.

Qualifications

• Provide technical support to field engineers, technicians and product support personnel.
• Diagnose, troubleshoot, repair and debug complex electro/mechanical equipment, computer systems, or networked and/or wireless systems.
• Report design, reliability and maintenance problems to design/engineering.

Responsibilities

• Diagnose, troubleshoot, repair and debug complex electro/mechanical equipment, computer systems, software, or networked systems.
• Assist with customer installation and training where required.
• Report design, reliability and maintenance problems to design/engineering.

Skills

Technical support

Job description

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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