Enforcement Officer - Compliance

Livewest; Northern (KY); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

26 days leave

Pension contributions

Health benefits

Learning & development

Cycle to work

Job summary

LiveWest is seeking an Enforcement Officer - Compliance to deliver proactive enforcement across our housing portfolio in the UK. You will manage complex no access cases, liaise with external agencies and support legal proceedings, helping maintain compliance standards while delivering excellent customer service.

The role requires field-based work with hybrid options and a full UK driving licence. You will be part of a specialist team protecting customers and upholding housing standards.

Qualifications

• Experience within social housing, compliance, enforcement or a legal-related profession.
• Experience managing complex enforcement cases and achieving performance targets.
• Knowledge of landlord and tenant legislation and social housing good practice.
• Experience dealing with breaches of tenancy, no access cases or similar enforcement matters.
• Strong communication and customer service skills with the ability to manage challenging situations professionally.
• Experience representing, advocating or presenting cases in a legal or formal setting.

Responsibilities

• Manage and resolve no access cases, working collaboratively with colleagues and customers to achieve positive outcomes.
• Liaise with external agencies and stakeholders to support compliance and enforcement activities.
• Prepare legal documentation and represent the organisation in court proceedings when required.
• Deliver enforcement actions including possession proceedings, injunctions and other legal remedies.
• Provide advice and support to colleagues on case management and enforcement best practice.
• Resolve complaints and challenging situations professionally, ensuring a positive customer experience.

Skills

Enforcement experience

Social housing knowledge

Strong communication

Driver's license

Legal casework

Education

Literacy & numeracy

UK driving licence

CPD evidence

Job description

About The Role

Are you experienced in enforcement, compliance or legal casework and looking for an opportunity to make a real difference? We're looking for an Enforcement Officer - Compliance to provide a proactive enforcement service in the South Gloucestershire, Bristol, Bath, Somerset and surrounding area, working closely with colleagues across the business to ensure our compliance obligations are met and our customers remain safe.

This is a varied role where you'll manage complex no access cases, work with external agencies and support legal proceedings where required. You'll play a key role in helping us maintain compliance standards while delivering excellent customer service.

Key Responsibilities

• Manage and resolve no access cases, working collaboratively with colleagues and customers to achieve positive outcomes.
• Liaise with external agencies and stakeholders to support compliance and enforcement activities.
• Prepare legal documentation and represent the organisation in court proceedings when required.
• Deliver enforcement actions including possession proceedings, injunctions and other legal remedies.
• Provide advice and support to colleagues on case management and enforcement best practice.
• Resolve complaints and challenging situations professionally, ensuring a positive customer experience.

Why should I join LiveWest?

This is an excellent opportunity to join a specialist team and play a vital role in protecting customers and supporting compliance across our homes. You'll work with a wide range of stakeholders, develop specialist enforcement expertise and make a direct contribution to the delivery of safe, compliant services.

This is a full time role working 37 hours per week.

Field based working approach meaning your work is carried out across a dedicated patch with a mix of hybrid working available when needed to work from an office or home. The team is based in our Exeter office however you are able to work from any of the offices LiveWest provide.

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Enforcement Officer - Compliance, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

Essential Skills, Experience and Knowledge

• Experience within social housing, compliance, enforcement or a legal-related profession.
• Experience managing complex enforcement cases and achieving performance targets.
• Knowledge of landlord and tenant legislation and social housing good practice.
• Experience dealing with breaches of tenancy, no access cases or similar enforcement matters.
• Strong communication and customer service skills with the ability to manage challenging situations professionally.
• Experience representing, advocating or presenting cases in a legal or formal setting.

Essential Qualifications

• Good level of literacy and numeracy.
• Full valid UK driving licence.
• Evidence of continuing professional development.

Desirable Skills, Experience, Knowledge and Qualifications

• CIH, HNC in Housing or a related qualification.
• Experience of obtaining injunctions, possession orders or other enforcement remedies.
• Knowledge of legal casework management and quality assurance processes.
• Experience improving customer satisfaction and service performance.
• Understanding of value for money principles and service improvement methodologies.
• Experience working with external agencies and partner organisations.

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

Inclusion at LiveWest:

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest: We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities.

Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.