Energy Utilities Customer Service Specialist

Utility Pipeline Ltd; Canton (OH); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

PTO starts immediately, holidays

Work-life balance

Healthcare FSA

Dependant Care FSA

EAP

Employee recognition

Job summary

Utility Pipeline Ltd. in Canton, OH seeks a Customer Service Representative to handle customer inquiries, payments, and service requests while maintaining accurate records and delivering excellent customer care.

The role emphasizes teamwork, safety, and reliability in natural gas service delivery. Benefits include growth opportunities, a people-first culture, and work-life balance within a supportive team.

Qualifications

• High school diploma or equivalent required.
• 1+ years in customer service or call center preferred.
• Proficiency with Microsoft Office applications.
• Strong communication, listening, and data-entry accuracy.

Responsibilities

• Answer incoming calls about account questions, payments and service requests.
• Provide accurate information with a courteous telephone presence.
• Process payments and update customer records accurately.
• Coordinate with internal teams to resolve issues and follow up.
• Maintain confidentiality and adhere to company policies.

Skills

Customer service

Call center

Data entry

Microsoft Office

Active listening

Problem solving

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Utility Pipeline Ltd. in Canton, OH seeks a Customer Service Representative to handle customer inquiries, payments, and service requests while maintaining accurate records and delivering excellent customer care.

The role emphasizes teamwork, safety, and reliability in natural gas service delivery. Benefits include growth opportunities, a people-first culture, and work-life balance within a supportive team.