Customer Service Pro | Flexible Hours & Growth Opportunities

ADP, Inc.; Canton (OH); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

401(k) with company match

PTO starts immediately

Paid holidays

Birthday off

Healthcare FSA & Dependent Care FSA

Employee Assistance Program

Job summary

Utility Pipeline Ltd. is a natural gas distribution management company providing engineering, construction, maintenance, and operational services across multiple states.

The Customer Service Representative in Canton, OH offers a full-time position handling customer inquiries, payments, service requests, and account updates while maintaining accurate records and collaborating with internal teams to resolve issues.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service or related experience preferred.
• Experience processing payments and data entry preferred.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, required or preferred.

Responsibilities

• Answer incoming customer calls about gas service including account questions, payments, billing inquiries, service requests, and customer concerns.
• Process customer payments through the banking system and accurately batch, total, and scan checks received by mail.
• Open, update, cancel, and maintain customer accounts while ensuring information is entered accurately and completely.
• Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and related paperwork.
• Listen carefully to customer concerns, identify issues, and work toward prompt and effective resolutions.
• Document customer interactions, inquiries, complaints, comments, and resolutions in the appropriate system.
• Escalate unresolved or specialized concerns to the appropriate department for further review.

Skills

Customer service

Communication

Problem solving

Active listening

Data entry

Attention to detail

Time management

Multitasking

Teamwork

Independence

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Utility Pipeline Ltd. is a natural gas distribution management company providing engineering, construction, maintenance, and operational services across multiple states.

The Customer Service Representative in Canton, OH offers a full-time position handling customer inquiries, payments, service requests, and account updates while maintaining accurate records and collaborating with internal teams to resolve issues.