Energy Tech Support Specialist — Case Ownership & Troubleshooting

DTN; Nebraska; Remote; USD 2,824,000 - 3,720,000; Full time

Benefits offered by this job

Unlimited PTO

Remote work model

Medical, Dental and Vision Insurance

401K matching

Learning platform access

EAP

Job summary

DTN is seeking a technically curious Technical Customer Support Specialist to provide front‑line and advanced support for Energy products, integrations, and data delivery. You will own issues from intake, through investigation, testing, and resolution, working with customer IT teams and third parties to ensure timely communication and effective outcomes.

The ideal candidate thrives in independent problem solving, documents findings clearly, and translates complex details for customers while

Qualifications

• Experience in customer support, technical support or related role.
• Ability to investigate problems, organize information, and determine next steps.
• Strong written and verbal communication for technical and nontechnical audiences.
• Excellent organizational skills to manage multiple active cases.
• Ability to collaborate across multiple teams and stakeholders.

Responsibilities

• Monitor and respond to customer requests via phone, email, chat, and support queues.
• Own technical support cases from intake to resolution and confirmation.
• Provide timely, professional communication throughout the support lifecycle.
• Advance cases independently and coordinate resources for resolution.
• Manage multiple cases prioritizing impact and urgency.
• Differentiate product questions, configuration issues, defects, and enhancement requests.

Skills

Customer support

Technical support

Software support

Communication

Collaboration

Education

High school diploma or equivalent

Tools

Salesforce

Job description

DTN is seeking a technically curious Technical Customer Support Specialist to provide front‑line and advanced support for Energy products, integrations, and data delivery. You will own issues from intake, through investigation, testing, and resolution, working with customer IT teams and third parties to ensure timely communication and effective outcomes.

The ideal candidate thrives in independent problem solving, documents findings clearly, and translates complex details for customers while