Energy Solutions Intern: Customer Care & Billing

NISC; Lake Saint Louis (MO); On-site; USD 25,000 - 30,000; Part time

Job summary

NISC in Lake Saint Louis, MO is seeking an energy solutions internship in our Member Support division. This entry-level role offers hands-on experience with customer interactions, case routing, and collaboration with software engineers.

You will report to a Support Team Lead or Manager, work on-site, and participate in Summer 2027 internships. Strong communication and problem-solving are essential, with AI tools assisting daily tasks.

Qualifications

• Currently enrolled in an Associate or Bachelor's degree in a computer/business related field.
• Strong research and problem-solving skills with attention to detail.
• Excellent verbal and written communication, including with non-technical users.

Responsibilities

• Provides superior customer support to internal and external customers in all encounters.
• Create and route support cases.
• Assist with maintaining and organizing electronic documents.
• Assist with upgrade requests.
• Assist with iVUE Connect Marketing new form updates.
• Assist with building cases for funding issues.
• Assist with maintenance of Provisioning audit exceptions.
• Leverage AI tools to assist with problem-solving within the role.
• Utilizes all support tools as directed.

Skills

Customer orientation

Problem-solving

Communication skills

Independent work

Team collaboration

Adaptability

PC skills

Organization

Professionalism

Confidentiality

Education

Associate or Bachelor's degree in computer/business field

Job description

NISC in Lake Saint Louis, MO is seeking an energy solutions internship in our Member Support division. This entry-level role offers hands-on experience with customer interactions, case routing, and collaboration with software engineers.

You will report to a Support Team Lead or Manager, work on-site, and participate in Summer 2027 internships. Strong communication and problem-solving are essential, with AI tools assisting daily tasks.