Energy Programs & Services Specialist II

Duke Energy; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Duke Energy in North Carolina seeks an experienced operations leader to manage and optimize product programs and services across the Carolinas. You will oversee performance metrics, coordinate activities, and present actionable insights to improve business operations.

The role emphasizes collaboration with marketing, vendor management, and regulatory compliance, with mobility across field locations as needed. A related degree and experience in energy or operations are preferred.

Qualifications

• Bachelor’s degree in Engineering, Finance, Business, or related field with 1 year of related work experience;
• Associate degree with 3 years of related work experience;
• High School diploma/GED with 5 years of related work experience.
• Experience in energy efficiency or vendor management is preferred.

Responsibilities

• Provide leadership in management and operation of Duke Energy products, programs and services.
• Set strategies and plans to focus on customer needs and allocate budget and resources.
• Develop, manage, and maintain program documentation and SOPs; monitor performance indicators.
• Analyze information to prepare summaries leading to actionable improvements.
• Implement tools and processes for CRM, vendor information exchange, and business operations.
• Collaborate with stakeholders to develop marketing campaigns and improve lead generation.

Skills

Interpersonal skills

Communication skills

Leadership

Project management

Analytical thinking

Education

Bachelor’s degree

Associate degree

High school diploma

Tools

Salesforce

Job description

Duke Energy in North Carolina seeks an experienced operations leader to manage and optimize product programs and services across the Carolinas. You will oversee performance metrics, coordinate activities, and present actionable insights to improve business operations.

The role emphasizes collaboration with marketing, vendor management, and regulatory compliance, with mobility across field locations as needed. A related degree and experience in energy or operations are preferred.