Energy Manager - Customer Advisor (Open Blue)

Socket.dev; Tampa (FL); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits: 401K, medical,

Dental and vision care

On-the-job/cross-training

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls seeks an OpenBlue Customer Advisor to partner with customers, delivering end-to-end value from onboarding to adoption. You will train users, monitor product usage, and guide customers toward achieving measurable outcomes in energy efficiency and building performance.

In a startup-like environment within a global company, you’ll drive customer success, manage relationships across levels, and contribute to retention and growth while aligning with safety and sustainability goals.

Qualifications

• Bachelor's degree in engineering, business, or related field.
• 5+ years experience in HVAC systems, building automation, energy management, facility management or building maintenance services.
• Hands-on experience with OT in medium to large facilities.
• Experience delivering user training, product demonstrations, and addressing operational questions.
• Excellent communication skills to work with customers or partners at all levels.
• Strong enterprise customer relationship management with references.
• Organized project management; coordinate across teams in a matrix organization.
• Self-directed learner, building new skills in a fast-changing environment.
• Experience driving process improvements to enhance customer satisfaction.
• Must have work authorization to work for Johnson Controls in the UK.

Responsibilities

• End-to-end delivery of customer value for OpenBlue solutions.
• Onboarding customers: kickoff calls, understand personas, goals, and train end users.
• Provide guided product tours and confirm scope per contract.
• Monitor usage analytics and schedule 30–60–90 day check-ins with customers.
• Act as trusted advisor and close feedback loops via NPS and reviews.
• Support retention and growth and gather customer references.

Skills

HVAC systems

Building automation

Energy management

Operational Technologies (OT)

Customer relationship management

Project management

Training delivery

Communication skills

Cross-functional collaboration

Self-motivated learner

Education

Bachelor's degree in engineering or business

Certified Energy Manager (CEM) certification

Job description

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

About the job

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. We offer you a highly innovative and promising industry in an international environment. In this role you are given the responsibility to shape our common future business.

OpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting-edge technology. We are seeking an OpenBlue Customer Advisor to partner with customers to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle. This is a great opportunity for someone who likes a challenge, is comfortable with a start-up environment in a large company, and open to growing the position as we grow as our business.

How You Will Do It

• Responsible for end-to-end delivery of customer value for OpenBlue solutions
• Customer Onboarding
  • Participate in customer kick-off and key deployment milestone calls
  • Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges
  • Train end users on the OpenBlue customer value framework and success metrics to be measured
  • Share product training resources and technical support processes
  • Validate the completion of scope as per contract and customer needs
  • Provide customers with a guided product tour after delivery
• Adoption
  • Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners
  • Monitor product usage analytics and provide feedback to customers.
  • Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation
• Advocacy (Build trust / transparency)
  • Review any open issues / technical support tickets with customers
  • Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed
  • Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed
  • Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers.
  • Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers
• Retention and Growth
  • Ensure we are meeting customers’ definition of success
  • Identify other opportunities to provide value
  • Drive new business growth by earning favorable customer references

What we look for

Required

• Bachelor's degree in engineering, business, or a related field.
• Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
• Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
• Experience delivering user training, product demonstrations, and addressing operational questions to drive end results
• Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels
• Strong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer, and/or Technical Sales
• Extremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plans
• Demonstrated ability to lead within a matrix organization, effectively coordinating across teams and mobilizing resources.
• Enjoys learning new things in a self-directed fashion, consistently building new skills, knowledge, and expertise in a fast-changing environment with minimal formal training
• Experience driving process improvements to enhance customer satisfaction
• Candidates must already have a work authorization that would permit them to work for Johnson Controls in the UK.

Preferred

• Certified Energy Manager® (CEM) certification (Association of Energy Engineers); Association of Energy Engineers (AEE) Certified Measurement & Verification Professional (CMVP) certification or EVO Performance Measurement and Verification Analyst (PMVA) or Performance Measurement and Verification Expert (PMVE) certification
• Experience with smart building software and/or energy management systems
• German language skills

This role may include up to 10% travel.

SALARY RANGE: $120,000 - $155,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.