Energy Efficiency Programs Associate Hybrid Travel

WEC Business Services LLC; Chicago (IL); Hybrid; USD 68,000 - 103,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

WEC Business Services LLC in Chicago, Illinois, seeks a Customer Program Associate to support energy efficiency programs and customer engagement. The role collaborates with internal and external teams to ensure program success, including goals, budgets and customer satisfaction.

The successful candidate will learn on the job, develop expertise in energy efficiency programs, and contribute to meaningful work that supports a clean energy future.

Qualifications

• Bachelor's degree required; preferred majors include Business Administration, Marketing, Engineering, Public Policy, Social Sciences, or related field.
• Entry level with some relevant experience preferred.
• Experience in program coordination, project management, customer-facing operations, account management, energy efficiency, utilities, or related field is a plus.
• Excellent interpersonal and communication skills (both written and verbal).

Responsibilities

• Support the planning, coordination, and execution of customer energy efficiency programs and related initiatives, including support for multiple program offerings and customer engagement activities.
• Lead the Trade Ally development effort, with a focus on strengthening and expanding the network of participating contractors.
• Build, maintain and enhance relationships with customers, trade allies, implementation contractors, and utility stakeholders to ensure successful program delivery and a positive customer experience.
• Conduct field visits, customer site visits, trade ally meetings to gain firsthand insight into program delivery, customer interactions, and operational challenges.
• Support outreach efforts to customers and trade allies to promote program participation and engagement.
• Identify opportunities for program improvements and support implementation efforts.
• Support the development, tracking and reporting of program metrics.
• Lead daily customer experience support for assigned programs and initiatives, including management of customer inquiries and issue resolution.
• Plan and implement customer satisfaction surveys and reports.
• Assists with departmental ad hoc projects as needed.

Skills

Project management

Communication

Customer service

Analytical thinking

Organization

Problem-solving

Relationship building

Education

Bachelor's degree

Tools

MS Office

Excel

PowerPoint

Outlook

Job description

WEC Business Services LLC in Chicago, Illinois, seeks a Customer Program Associate to support energy efficiency programs and customer engagement. The role collaborates with internal and external teams to ensure program success, including goals, budgets and customer satisfaction.

The successful candidate will learn on the job, develop expertise in energy efficiency programs, and contribute to meaningful work that supports a clean energy future.