Energy Advisor

Walker-Miller Energy; Detroit (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Walker-Miller Energy Services is seeking an Energy Advisor in Detroit to guide customers through energy efficiency programs. You will perform residential energy assessments, collaborate with contractors, and deliver actionable recommendations to improve home performance.

The role requires 1 year in related fields, a valid driver’s license, and possibly a BPI Building Analyst certification. This full-time position offers travel up to 75% and opportunities to impact local communities.

Qualifications

• High School Diploma or equivalent.
• 1 year of experience in building envelope science/design, building mechanicals/weatherization, or building maintenance/home inspection.
• Preferred: BPI Building Analyst Professional certification.
• Experience in customer service, sales, and/or field work.
• Salesforce experience is a plus.

Responsibilities

• Embrace and operate within our core values.
• Establish and maintain positive relationships with customers and clients by ensuring a high level of customer service.
• Perform administrative tasks required to facilitate customer intake and scheduling.
• Conduct energy assessments with the goal of identifying a pathway to upgrade home efficiency and assessing quality of work.
• Synthesize findings from energy assessments into reports with actionable next steps.
• Communicate findings to participating households and answer questions.
• Coordinate with participating contractors to support project completion.
• Manage multiple projects at once.
• Collaborate with the Program Manager to meet program KPIs.

Skills

Customer service

Sales

Field work

Salesforce

Education

High School Diploma or equivalent

BPI Building Analyst Professional

Job description

Company Overview

Walker-Miller Energy Services is a 26-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency.We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E – Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary

The Energy Advisor is responsible for facilitating customers’ journey through the program, performing comprehensive energy assessments on homes, and communicating findings to Program participants including actionable follow up steps that can be taken to achieve energy efficiency. The Energy Advisor has deep experience and knowledge of residential energy assessments, weatherization, and overall understanding of the practice of building science and will work with participating contractors to ensure projects remain in scope and support completion. They will work with and collaborate with the Program team to build and continually improve operations of the Program.

Essential Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace and operate within our core values.
• Establish and maintain positive working relationships with customers and clients by ensuring a high level of customer service.
• Perform administrative tasks required to facilitate customer intake and scheduling.
• Conduct energy assessments with the goal of identifying a pathway to upgrade home efficiency, and to assess for quality of work completed.
• Synthesize findings from energy assessments into reports with actionable next steps.
• Communicate findings to representatives of participating households, answering any questions they have.
• Communicate with contractors on a regular basis to support project completion.
• Manage multiple projects at once.
• Assist with outreach efforts as needed.Collaborate closely with the Program Manager to ensure program KPI’s are met regularly.

Minimum Qualifications

• High School Diploma or equivalent.
• At least 1 year working experience in one or more of the following fields:
  • Building envelope science and design
  • Building mechanicals and weatherization
  • Building maintenance, home inspection

Desired Qualifications

• Ability to accurately review project proposals and/or final project submissions to ensure adherence to program requirements and processes for final approval.
• Experience in customer service, sales, and/or field work.
• Salesforce experience.

Licenses & Certifications

• Valid driver’s license with acceptable driving record.
• Certified as a Building Performance Institute (BPI) Building Analyst Professional, preferred.

Travel Requirements

• Willingness to travel up to 75% of the time.

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Frequently be exposed to conditions that will require them to walk, kneel, crouch and/or crawl (e.g. attics and/or crawl spaces).
• Ability to lift up to 30 pounds.
• Noise level is typically moderate.
• May occasionally be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.
• May occasionally be exposed to wet and/or humid conditions; extreme cold; extreme heat; and vibration. In these circumstances, the employee will be required to comply with the prevailing safety training in place according to the individual customer requirements.

Note: Reasonable accommodation may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on ‘E-Verify’ located near the bottom of the page.