Endpoint Vulnerability Management Analyst

Insight Global; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

Insight Global is seeking an Endpoint Vulnerability Management Analyst in Phoenix, Arizona, to support their vulnerability remediation program. This role involves identifying, tracking, and remediating endpoint vulnerabilities across managed environments.

The ideal candidate will have five or more years of experience in desktop support or related technology functions and must have a strong working knowledge of endpoint patching and compliance processes. Insight Global values diversity and inclusiveness, ensuring every employee can be their authentic self.

Qualifications

• Five or more years in desktop support or related technology function.
• Working knowledge of endpoint patching and compliance.
• Experience using ServiceNow for tracking remediation.

Responsibilities

• Perform hands-on remediation activities on endpoints.
• Analyze vulnerability data for at-risk endpoints.
• Prepare reports on SLA status and remediation progress.

Skills

Desktop support

Vulnerability management

IT operations

Analytical skills

Communication skills

Tools

ServiceNow

Job description

Job Description

The Endpoint Vulnerability Management Analyst supports our client’s vulnerability remediation program by identifying, tracking, coordinating, remediating, and reporting on endpoint vulnerabilities across the managed endpoint environment.

This role partners with Security, Desktop Engineering, Desktop Support, Asset Management, and Risk teams to reduce endpoint risk, improve compliance, and maintain audit‑ready remediation evidence.

Essential Functions

Vulnerability Identification, Reporting, and Remediation

• Perform hands‑on remediation activities, including remotely connecting to endpoints, troubleshooting issues, and coordinating directly with end users to resolve vulnerabilities and restore compliance
• Analyze vulnerability data to identify at‑risk endpoints, trends, remediation priorities, and compliance gaps.
• Prepare recurring reports on SLA status, aging vulnerabilities, remediation progress, and risk exposure.
• Coordinate remediation across Security, Desktop Engineering, Desktop Support, Asset Management, and other technology teams.
• Facilitate vulnerability reviews to confirm ownership, track blockers, document decisions, and escalated overdue or high‑risk items.
• Use ServiceNow and related workflows to track remediation progress, ownership, evidence, exceptions, and closure.
• Support remediation of unauthorized software, outdated software, missing patches, unsupported operating systems, and endpoints not remediated through automated tools.
• Drive adherence to remediation SLAs for critical, high‑risk, and aging vulnerabilities.

Root Cause Analysis, Controls, and Continuous Improvement

• Identify root causes of recurring vulnerabilities, including patching gaps, configuration drift, deployment failures, offline endpoints, or inaccurate asset data.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Five or more years of experience in desktop support, endpoint engineering, vulnerability management, IT operations, or a related technology function.
• Working knowledge of endpoint patching, vulnerability remediation, Windows lifecycle management, software deployment, and endpoint compliance.
• Experience using ServiceNow to track remediation, ownership, evidence, and closure.
• Strong analytical, documentation, communication, and cross‑functional coordination skills.

Competencies and Behaviors

• Software Remediation: Demonstrates the ability to diagnose and resolve a wide range of software‑related issues. Effectively utilizes remote support tools and collaborates with end users to remediate vulnerabilities, ensure system stability, and minimize business disruption.
• Problem Solving: Uses data and root cause analysis to identify issues and recommend solutions.
• Execution Excellence: Tracks work to completion and maintains accurate, audit‑ready documentation.
• Collaboration: Works effectively across Security, Engineering, Support, Asset Management, and Risk teams.
• Communication: Provides clear, timely, and actionable updates to technical and non‑technical audiences.
• Experience with ServiceNow Vulnerability Response (VR) module.
• Relevant technical certifications.