Network Security Analyst 1

Ampcus, Inc; Austin (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Ampcus, Inc is seeking a Network Security Analyst I in Austin, TX to coordinate enterprise server vulnerability remediation efforts. This role involves tracking vulnerabilities, coordinating with cybersecurity teams, and managing ServiceNow processes.

The ideal candidate has strong experience in server vulnerability remediation and ServiceNow, focusing on effective communication and organizational skills. Join a dedicated team that ensures timely and compliant vulnerability management.

Qualifications

• 3+ years of experience coordinating server vulnerability remediation in an enterprise environment.
• Strong hands-on experience with ServiceNow, including Change Management.
• Exceptional organizational skills to manage multiple remediation efforts.

Responsibilities

• Coordinate vulnerability remediation efforts using ServiceNow.
• Prepare and present change requests to CAB.
• Track and report on remediation status for audit purposes.

Skills

Coordination of server vulnerability remediation

ServiceNow experience

Change management processes

Solid understanding of server platforms

Organizational skills

Strong communication skills

Tools

ServiceNow

Windows Server

Linux Server

Citrix Infrastructure

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Network Security Analyst 1

Location(s): Austin, TX

Summary

A public-sector transportation agency is seeking a Network Security Analyst I to coordinate enterprise server vulnerability remediation efforts. This role focuses on vulnerability tracking, remediation coordination, ServiceNow administration, change management, and CAB presentations rather than hands‑on patch deployment. The analyst will work closely with cybersecurity, server operations, and infrastructure teams to ensure high-risk vulnerabilities are remediated, documented, approved, and closed in a timely and auditable manner.

Primary Responsibilities

Vulnerability Remediation Coordination

• Review, triage, and manage vulnerability remediation assignments within ServiceNow IT Remediation Workspace.
• Coordinate remediation efforts for vulnerabilities that cannot be addressed through normal patch cycles (e.g., emergency, high-risk CVEs, exceptions, or special remediation scenarios).
• Serve as the central point of coordination between Server Operations, Security (CSOC), and other impacted teams throughout the remediation lifecycle.
• Track remediation status, dependencies, and outstanding actions to ensure vulnerabilities progress to closure in accordance with policy and risk priorities.
• Ensure remediation activities align with the Vulnerability Remediation Process and supporting work instructions.

ServiceNow & IT Remediation Workspace

• Create, manage, and update:
  • Vulnerability Remediation Tasks (VUL)
  • Associated Change Requests
  • Related Configuration Items (CIs)
• Ensure accurate documentation of remediation plans, implementation steps, validation outcomes, and rollback plans within ServiceNow records.
• Validate that vulnerability remediation tasks meet ServiceNow process requirements and audit expectations before change submission.
• Coordinate remediation sequencing across multiple server platforms and support teams using ServiceNow workflows and assignment rules.

Change Management & CAB Presentation

• Prepare and submit Normal and Standard Change Requests for vulnerability remediation activities.
• Present vulnerability remediation changes to CAB, clearly articulating:
  • Security risk and urgency
  • Scope and impacted systems
  • Remediation approach
  • Testing and validation plans
  • Rollback and risk mitigation measures
• Address CAB questions and coordinate follow up actions as needed to secure approval.
• Ensure approved changes are scheduled, communicated, and implemented in alignment with change windows and operational constraints.

Cross Platform Server Support

• Coordinate vulnerability remediation across:
  • Windows Server environments
  • Linux Server environments (RHEL)
  • Citrix server platforms
• Work with platform SMEs to understand remediation requirements and constraints without directly executing patching activities.
• Ensure consistent remediation tracking and reporting across heterogeneous server platforms.

Organization, Tracking & Reporting

• Maintain detailed tracking of:
  • Outstanding vulnerabilities
  • Change approvals
  • Implementation status
  • Validation and closure evidence
• Support audit, compliance, and leadership reporting with accurate, up-to-date remediation metrics and status summaries.
• Identify process gaps, bottlenecks, or recurring issues and recommend improvements to remediation and change workflows.

Candidate Skills and Qualifications

Minimum Requirements:

• 3 Required Proven experience coordinating server vulnerability remediation in an enterprise environment.
• 3 Required Strong hands-on experience with ServiceNow, including Change Management and IT Remediation Workspace.
• 3 Required Solid understanding of change management processes and presenting changes to a CAB.
• 3 Required Practical knowledge of server platforms: Windows Server, Linux Server, Citrix Infrastructure.
• 3 Required Exceptional organizational skills with the ability to manage multiple parallel remediation efforts.
• 3 Required Strong written and verbal communication skills, especially for CAB and cross team coordination.
• 1 Preferred Experience supporting vulnerability remediation in a government, regulated, or large enterprise environment.
• 1 Preferred Familiarity with vulnerability management workflows involving CSOC, Infrastructure, and Application teams.
• 1 Preferred Experience coordinating remediation outside of standard patching schedules (emergency or out of band remediation).
• 1 Preferred Prior exposure to audit, compliance, or security evidence collection related to vulnerability remediation.
• 1 Preferred Timely remediation of high-risk and exception-based vulnerabilities.
• 1 Preferred High quality, CAB approved change records with complete and accurate documentation.
• 1 Preferred Clear, auditable tracking of vulnerability remediation status from assignment through closure.
• 1 Preferred Improved coordination and reduced remediation delays across server platforms.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.