Endpoint Technology Analyst (Contractor Position)
Gamma Phi Omega International
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Job summary
MBTA seeks an Endpoint Technology Analyst to lead deployment, support, and ongoing maintenance of endpoints across multiple locations. You will focus on endpoint setup, Microsoft Intune, and efficient rollout of devices and related technology.
The role requires collaboration with IT, operations, training teams, and external vendors, with travel to MBTA sites and a hybrid work arrangement (in-office at least two days per week).
Qualifications
- Four years of experience in endpoint management, deployment, and support.
- Willingness to travel to MBTA worksites and locations.
- Proficiency with Windows, macOS, iOS, and Android.
- Strong knowledge of Intune or similar endpoint management systems (SCCM, Jamf).
- Experience with peripherals and A/V equipment.
Responsibilities
- Perform physical setup and configuration of endpoints for large-scale deployments.
- Coordinate procurement, staging, and delivery of endpoint hardware.
- Install and configure software, OS, and security settings on endpoints.
- Troubleshoot hardware/software issues during deployment and use.
- Manage endpoint inventory and lifecycle tracking.
- Enroll endpoints in Intune and other management systems.
- Provide user support and maintain documentation.
Skills
Education
Tools
Job description
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
The Endpoint Technology Analyst is a specialized role focused on the implementation, support, and ongoing maintenance of MBTA endpoints, including computers, mobile devices (phones and tablets), peripherals, and audio/visual (A/V) equipment. This role includes a strong emphasis on endpoint setup, Microsoft Intune and other endpoint management platforms, and the efficient rollout of devices and related technology. The position will require working at various MBTA locations in the field to support the rollout and ongoing support of endpoints and applications. The analyst will work closely with IT, operations, training teams, and external vendors to ensure a seamless and productive endpoint experience for employees, with a particular focus on building rapport and effectively communicating technical information to frontline workers. This is a term-limited and project-specific contractor position that is not employed directly by the MBTA. This hybrid position requires being in the office at least two (2) days per week.
- Execute the physical setup and configuration of endpoints (computers, tablets, smartphones,peripherals, A/V equipment) for large-scale deployments.
- Coordinate with vendors for procurement, staging, and delivery of endpoint hardware and accessories.
- Install and configure necessary software applications, operating systems, and security settings.
- Troubleshoot endpoint hardware and software issues during deployment and ongoing use.
- Manage endpoint inventory and track device lifecycle.
- Enroll and configure endpoints in Microsoft Intune and other endpoint management systems.
- Troubleshoot endpoint management-related issues and provide user support.
- Maintain endpoint management documentation and procedures.
- Support wired, wireless, and cellular network connectivity for endpoints.
- Troubleshoot connectivity issues and coordinate with network teams or carriers for resolution.
- Maintain a strong understanding of endpoint technologies, including Windows, macOS, iOS, Android, peripherals, and A/V systems.
- Provide technical support and guidance to users on endpoint-related issues.
- Assist with development of user guides, training materials, and support documentation for endpoints and applications.
- Train employees on endpoint usage and best practices.
- Travel to and work at various MBTA locations to support the rollout, configuration, ongoing maintenance, and troubleshooting of endpoints and related systems.
- Provide on-site technical assistance and troubleshooting to end-users at different worksites.
- Perform all other duties and projects that may be assigned.
- Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Available to work any and all shifts and/or locations as assigned or directed. Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.
No direct reports.
Bachelor's degree from an accredited institution in Computer Science or a related field.
- Four (4) years of experience in endpoint management, deployment, and support.
- Ability to travel to various MBTA worksites, offices, and locations.
- Proficiency in operating systems including Windows, macOS, iOS, and Android.
- Strong knowledge of Microsoft Intune or equivalent endpoint management systems (e.g., SCCM, Jamf).
- Experience with peripheral devices (printers, scanners, docking stations) and A/V systems.
- Basic networking knowledge.
- Excellent communication and interpersonal skills, with a focus on building rapport and effectively communicating technical information to frontline workers.
- Ability to respond to all inquiries in a courteous and professional manner.
- Experience with large-scale endpoint rollouts.
- Strong organizational and time management skills.
- Ability to work under pressure and meet deadlines.
- Problem‑solving and analytical skills.
- Ability to work independently and as part of a team.
- Ability to work effectively in a field environment.
A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. An associate's degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. A master's degree in a related subject substitutes for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.
- Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
- Be at least eighteen (18) years of age, except if participating in an approved high school internship / co‑op program.
- Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
- Ability to provide internal and external customers with courteous and professional experiences.
- Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
- Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co‑workers.
- Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti‑discrimination, anti‑harassment, and anti‑retaliation policies.
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
- Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
- Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty‑four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
- Intern / co‑op staff must be enrolled full or part‑time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co‑op. Additionally, interns / co‑ops must have valid work authorization and U.S. Social Security Number prior to starting pre‑employment screenings / pre‑boarding, working in their positions, and throughout the duration of their program.
General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
The physical demands and work environment characteristics described here‑in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role‑specific requirements.
All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I‑9 to verify their identity and eligibility to work in the U.S.
Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no‑show and disqualified from consideration for the position. Related to rescheduling, on a one‑time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
During declared “states of emergency,” employees working in this classification are required to report to work for their assigned work hours or as directed by management.
The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
Employees taking part in an internship or co‑op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co‑op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co‑ops.
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