Endpoint Services Manager

Fashion Institute of Design & Merchandising; Omaha (NE); On-site; USD 95,000 - 125,000; Full time

Job summary

HDR is seeking an Endpoint Services Manager to lead enterprise endpoint services, mobility, and collaboration technologies. You will partner with Cybersecurity, Compliance, Infrastructure, Support, Architecture, Procurement, and business leaders to deliver secure, scalable workplace technology.

You will develop and execute endpoint technology strategies, manage budgets, prioritize initiatives, and drive continuous improvement across endpoint platforms while ensuring alignment with business

Qualifications

• Bachelor's degree in Computer Science/MIS or equivalent
• 10+ years IT management/lead experience
• 8+ years' experience in PC, networks and servers support
• Experience aligning IT with business priorities
• Ability to handle high-pressure tasks and deadlines
• Experience in systems operations and maintenance
• Ability to translate client needs into technology solutions
• Strong client service, interpersonal and communication skills
• Self-starter with multi-tasking capability

Responsibilities

• Lead endpoint services teams and define goals, performance expectations, and development plans.
• Oversee enterprise endpoint strategy, standards, roadmap, and governance.
• Manage workstation provisioning, configuration, security, and software deployment lifecycle.
• Oversee endpoint engineering, support, problem management and root-cause analysis.
• Lead mobility strategy and governance including device security standards.
• Oversee collaboration and conference room technology management and lifecycle.
• Collaborate with Cybersecurity, Compliance, Infrastructure and business leaders to deliver secure, scalable workplace tech.

Skills

Leadership & strategy

Governance

Budgeting

Cybersecurity principles

Cross-functional collaboration

Vendor management

Communication skills

Project delivery

Education

Bachelor's degree in Computer Science/MIS

Tools

Microsoft Intune

Microsoft Configuration Manager (SCCM)

Windows Autopilot

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story: ' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

The Endpoint Services Manager is responsible for the leadership, strategy, governance, and operational performance of enterprise endpoint services, including endpoint configuration and management, enterprise mobility, and workplace collaboration technologies. This role leads teams responsible for endpoint engineering, workstation standards, software distribution, mobile device management, and collaboration technology services while ensuring secure, reliable, and scalable solutions that support business objectives.

The Endpoint Services Manager develops and executes endpoint technology strategies, manages operational budgets, prioritizes initiatives, plans team capacity, and drives continuous improvement across endpoint and mobility platforms. This position collaborates closely with Cybersecurity, Compliance, Infrastructure, Support, Architecture, Procurement, and business leaders to deliver a modern, secure, and user-focused workplace technology experience.

Primary Responsibilities

Leadership & People Management

Lead, mentor, and develop endpoint services teams.
Establish team goals, performance expectations, and development plans aligned with organizational objectives.
Manage staffing, resource planning, succession planning, and team capacity to ensure effective service delivery.
Foster a culture of accountability, innovation, collaboration, customer service, and continuous improvement.
Provide guidance and prioritization for operational support, strategic initiatives, and project delivery.

Strategy, Governance & Operations

Own the enterprise endpoint services strategy, standards, roadmap, and governance.
Oversee endpoint management platforms and lifecycle services supporting workstation provisioning, configuration, security, compliance, and software deployment.
Establish and maintain workstation lifecycle standards, operating system deployment processes, application management standards, patching strategies, and endpoint security baselines.
Provide oversight for endpoint engineering, advanced support, problem management, and root cause analysis.
Ensure endpoint technologies remain secure, compliant, supported, and aligned with business requirements.

Lead the enterprise mobility strategy, governance, and operational roadmap.
Oversee mobile device management, mobile application delivery, device compliance, and lifecycle management processes.
Manage vendor relationships supporting procurement, carrier services, upgrades, device refreshes, and buyback programs.
Partner with Cybersecurity and Compliance teams to establish and maintain mobile device security standards and regulatory requirements.
Prioritize and oversee mobility initiatives that improve employee productivity while maintaining security and compliance.

Provide leadership oversight for enterprise collaboration and audio-visual services.
Support the implementation, maintenance, and lifecycle management of conference room, meeting space, and presentation technologies.
Establish technology standards that promote a consistent user experience across office locations.
Support office moves, expansions, renovations, and new facility deployments involving workplace technology solutions.
Drive modernization and continuous improvement initiatives for collaboration technologies.

Preferred Qualifications

Experience leading enterprise endpoint management programs including device lifecycle management, endpoint engineering, automation, governance, and technology modernization initiatives.
Experience with Microsoft Intune, Microsoft Configuration Manager (SCCM), Windows Autopilot, and enterprise mobility management platforms.
Experience supporting enterprise collaboration technologies, conference room solutions, and workplace technology services.
Demonstrated experience managing operational budgets, technology roadmaps, vendors, and service delivery.
Strong understanding of cybersecurity principles, compliance requirements, and endpoint security controls.
Proven ability to lead cross-functional initiatives and influence stakeholders across multiple business areas.
Experience developing technology standards, governance frameworks, operational metrics, and enterprise roadmaps.
Experience supporting geographically distributed or global organizations.
Relevant certifications such as Microsoft Certified, ITIL, PMP, Agile, CISSP, or equivalent.

Required Qualifications

• Bachelor's degree in Computer Science/MIS-related area or the relevant combination of education and experience
• A minimum of 10 years' IT management/lead experience
• A minimum of 8 years' of experience in technical support of PC, networks and servers
• Experience in working with business leadership to establish priorities and manage expectations
• Ability to prioritize and execute tasks in a high-pressure environment
• Experience in systems operations and maintenance
• Ability to understand client business needs and effectively match client business needs to technology solutions
• Superior client service, interpersonal and communication skills
• Self-starter able to handle multiple tasks and deadlines with minimal supervision

What We Believe
HDR is our company. Together, we build on each other\'s life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Primary Location

Industry

: IT

Schedule

Schedule

: Full-time

Employee Status

Employee Status

: Regular

BusinessClass : Marketing and Admin

Job Posting

Job Posting

: Jul 27, 2026

At HDR, we are committed to the principles of employment equity.

We are an Affirmative Action and Equal Opportunity Employe r.

We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.

Ready to learn more? Let's work together to make great thingspossible.

We design solutions to the world's greatest challenges. We'realways looking for great talent to join our global teams.