Endpoint Manager
University of South Carolina
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Benefits offered by this job
Job summary
University of South Carolina Beaufort (USCB) seeks an Endpoint Manager to join ITSS, responsible for full lifecycle management of endpoint devices, imaging, packaging, patching, and security compliance. You will support desktop applications, OS images, and partner with campus departments to deliver reliable endpoint solutions.
The role emphasizes problem-solving and customer service in a university setting, with a standard 8:30am–5:00pm schedule and potential flexible adjustments to meet
Qualifications
- Accreditation from a technical school or skilled trades program; may be substituted by related certs/experience.
- Familiarity with Windows operating system and Microsoft Office applications.
- Ability to communicate effectively.
- Knowledge of BigFix Imaging processes, BigFix Patch Management, Beyond Trust Remote Desktop, OSTicket, and Microsoft Active Directory.
Responsibilities
- Manage the full lifecycle of endpoint devices, including deployment through retirement.
- Package, test, deploy, and maintain software using endpoint tools and patch management.
- Implement and monitor endpoint security controls and compliance standards.
- Provide advanced technical support and problem management for endpoint-related issues.
- Create and maintain technical documentation and training materials.
- Other duties as assigned by supervisor.
Skills
Education
Tools
Job description
Positions will remain posted on our employment website for a minimum of five (5) business days. After this period, postings may be closed at the department’s discretion. Our site is updated regularly, and the length of the recruitment and screening process may vary depending on the position and related factors. If your qualifications are selected for further consideration, you will be contacted directly by phone or email.
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- 13 Paid Holidays (including an extended December holiday)
Anticipated Hiring Range Commensurate with experience and education
Location of Vacancy
Location of Vacancy USC Beaufort supported area
Part/Full Time
Part/Full Time Full Time
Hours per Week 37.5
Work Schedule Standard working schedule: 8:30am – 5:00pm. Must be willing to work a flexible schedule to meet the needs of the department.
Basis 12 months
Job Search Category Information Technology
About USC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement
The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Posting Summary Logo Posting Number STA00626PO26 Job Family Information Technology Job Function IT Product Support USC Market Title IT Customer/Product Support Tech Link to USC Market Title https://uscjobs.sc.edu/titles/133301 Job Level T1 - Technical Support Business Title (Internal Title) Endpoint Manager Campus Beaufort Work County Beaufort College/Division USC Beaufort College/Division Level Department BFT Information Technology State Pay Range T03 USC Market Range MRE - $48,726 $59,689 $70,653 Anticipated Hiring Range Commensurate with experience and education Location of Vacancy USC Beaufort supported area Part/Full Time Full Time Hours per Week 37.5 Work Schedule Standard working schedule: 8:30am – 5:00pm. Must be willing to work a flexible schedule to meet the needs of the department. Basis 12 months Job Search Category Information Technology About USC About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50, 000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. Veterans' Preference Statement The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities. Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding. Position Description Advertised Job Summary
University of South Carolina Beaufort ( USCB ) | South Carolina Lowcountry
Power the technology that keeps USCB connected, secure, and moving forward.
The University of South Carolina Beaufort ( USCB ) is seeking a skilled and service-driven Endpoint Manager to join our Information Technology Services and Support ( ITSS ) team. Located in South Carolina’s beautiful Lowcountry, USCB offers an innovative higher education environment where technology plays a critical role in supporting student success, teaching, research, and University operations.
- Manage device provisioning, operating system imaging, application packaging and deployment, patch management, and ongoing endpoint maintenance.
- Create, test, deploy, and support desktop applications and operating system images using industry-standard endpoint management tools.
- Partner with campus departments to identify technical requirements and deliver reliable, scalable endpoint solutions.
- Analyze ITSS ticketing data to identify recurring issues, conduct trend and root-cause analysis, and implement solutions that improve system reliability and the user experience.
- Support incident, service request, and problem management processes while collaborating with ITSS professionals to resolve complex and escalated technical issues.
This is an exciting opportunity for an IT professional who enjoys combining problem-solving, and customer service in a collaborative university environment. Your work will directly support the technology experience of USCB students, faculty, and staff while helping build a secure, reliable, and forward-thinking campus technology infrastructure.
Bring your technical expertise to USCB and help shape the endpoint experience across a growing university in the heart of the South Carolina Lowcountry.
Requires accreditation from a technical school or an applicable skilled trades program and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Knowledge of basic computer functions. Familiarity with Windows operating system and Microsoft Office applications. Ability to communicate effectively. Knowledge of BigFix Imaging processes, BigFix Patch Management, Beyond Trust Remote Desktop, OSTicket, and Microsoft Active Directory.
Knowledge of basic computer functions. Familiarity with Windows operating system and Microsoft Office applications. Ability to communicate effectively. Knowledge of BigFix Imaging processes, BigFix Patch Management, Beyond Trust Remote Desktop, OSTicket, and Microsoft Active Directory.
- Manage the full lifecycle of endpoint devices, including desktops, laptops, and mobile devices, from deployment through retirement. Develop, maintain, and deploy standardized operating system images; configure endpoint settings; perform hardware refreshes; and administer endpoint management platforms to provision, update, and maintain devices. This will ensure endpoint devices are secure, standardized, reliable, and capable of supporting the operational, academic, and administrative needs of the university community.
Essential Function Yes Percentage of Time 25
Administer enterprise software deployment and patch management processes for operating systems and applications. Package, test, deploy, and maintain software using endpoint management tools; schedule and monitor patch deployments; validate installation success; and remediate failed deployments. This will provide users with reliable access to required applications while maintaining system security, compliance, and operational efficiency through timely updates and vulnerability mitigation.
Essential Function Yes Percentage of Time 25
Support and maintain endpoint security controls and compliance standards across the university’s computing environment. Implement and monitor encryption, endpoint protection, vulnerability remediation, device compliance policies, and security configurations using industry-standard tools and established procedures. This will safeguard institutional data, reduce cybersecurity risks, comply with regulatory and organizational requirements, and maintain a secure computing environment.
Essential Function Yes Percentage of Time 20
Provide advanced technical support and problem management for endpoint-related issues and services. Utilize the USCB ITSS ticketing system to track, diagnose, document, and resolve incidents and service requests; analyze ticket data; identify recurring issues; and collaborate with ITSS personnel and campus stakeholders on complex technical challenges. This will ensure timely issue resolution, improve customer satisfaction, minimize service disruptions, and identify long‑term solutions that enhance service quality and endpoint stability.
Essential Function Yes Percentage of Time 15
Develop technical documentation, training materials, and process improvements related to endpoint services. Create and maintain standard operating procedures, knowledge base articles, user guides, and training resources; provide guidance and instruction to campus users and ITSS staff; and recommend process enhancements based on operational metrics and industry best practices. This will improve service consistency, increase user knowledge, enhance operational efficiency, and support the effective adoption and management of endpoint technologies.
Essential Function Yes Percentage of Time 10
Essential Function Yes Percentage of Time 5
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre‑employment and post‑employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Non‑Essential
Open Until Filled No Special Instructions to Applicant Positions will remain posted on our employment website for a minimum of five (5) business days. After this period, postings may be closed at the department’s discretion. Our site is updated regularly, and the length of the recruitment and screening process may vary depending on the position and related factors. If your qualifications are selected for further consideration, you will be contacted directly by phone or email. The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Quicklink for Posting https://uscjobs.sc.edu/postings/211898
The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.
Required fields are indicated with an asterisk (*).
- * Please describe any experience with creating Windows images in an enterprise environment.
(Open Ended Question)
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