Senior Lead, Endpoint Engineering & Support

Fleetpride; Irving (TX); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

None

Job summary

FleetPride, the leading heavy-duty parts distributor, seeks a Senior Lead, Endpoint Engineering & Support to own endpoint strategy, engineering, and end-user experience across corporate and branch locations in Irving, TX. This role combines strategic planning with hands-on troubleshooting to ensure secure, reliable devices and services.

You will lead deployment and management via Intune, oversee endpoint security with Defender, evaluate DaaS/VDI options, and manage vendor relationships.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.
• Microsoft certifications (e.g., Modern Desktop Administrator, Endpoint Administrator Associate) strongly preferred.
• Security certifications (e.g., Security+) a plus.
• Experience 6+ years in endpoint engineering or end-user computing, including 2+ years in a lead role.
• Hands-on experience with Microsoft Intune: device enrollment, compliance, app deployment.
• Experience with Microsoft Defender for endpoints: threat detection and response.
• Experience evaluating DaaS or VDI solutions.
• Proven experience supporting distributed environments with multiple locations.

Responsibilities

• Own the strategy, engineering, and lifecycle management of desktops, laptops, and mobile endpoints for corporate and branch users.
• Lead configuration, deployment, and management of endpoints using Microsoft Intune and policies.
• Manage endpoint security posture with Microsoft Defender across the device fleet.
• Evaluate and manage DaaS/VDI solutions to support flexible and remote work.
• Drive standardization of imaging, patching, and configuration management.
• Lead endpoint support operations and resolve desktop, laptop, and peripheral issues.
• Establish and monitor SLAs, queues, and escalation paths for service delivery.
• Drive root-cause analysis and continuous improvement for endpoint issues.
• Partner with security and infrastructure to ensure compliance and patching.
• Manage vendor contracts and performance for endpoint hardware/software and DaaS.
• Own procurement, refresh, and asset lifecycle budgeting.
• Negotiate vendor agreements and service levels to optimize cost/quality.
• Evaluate new endpoint tools and lead onboarding processes.
• Lead and mentor a team across corporate and branch locations.
• Communicate endpoint health and project status to stakeholders.
• Develop documentation and training for endpoint support processes.

Skills

Leadership

Endpoint engineering

Microsoft Intune

Microsoft Defender

DaaS/VDI

Vendor management

Imaging & patching

Windows deployment

Team leadership

Communication

Education

Bachelor's degree in IT/CS or related field

Information technology certifications (desired)

Tools

Intune

Defender

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

We are looking for a highly skilled Senior Lead, Endpoint Engineering & Support to own the strategy, engineering, and day-to-day support of desktops, laptops, and endpoint services for corporate and branch users across FleetPride. This role will drive endpoint management, security, and lifecycle strategy using tools such as Microsoft Intune and Defender, evaluate and manage Desktop-as-a-Service (DaaS) offerings, and oversee vendor relationships that support the end user computing environment. The ideal candidate has hands-on endpoint engineering experience, a strong background supporting distributed corporate and branch environments, and proven success managing vendors and driving operational excellence. This is a role for someone who can balance strategic planning with hands-on troubleshooting, lead a team, and deliver a consistently reliable and secure end user experience across the business.

Key Responsibilities

• Endpoint Engineering & Management Own the strategy, engineering, and lifecycle management of desktops, laptops, and mobile endpoints for corporate and branch users.
• Lead configuration, deployment, and management of endpoints using Microsoft Intune, including device enrollment, compliance policies, and application deployment.
• Manage endpoint security posture using Microsoft Defender, including threat detection, response, and remediation across the device fleet.
• Evaluate, implement, and manage Desktop-as-a-Service (DaaS) and virtual desktop solutions to support flexible and remote work needs.
• Drive standardization of device imaging, patching, and configuration management to improve consistency and reduce support overhead.
• Support & Operations Lead the endpoint support function, ensuring timely and effective resolution of desktop, laptop, and peripheral issues for corporate headquarters and branch locations.
• Establish and monitor support SLAs, ticket queues, and escalation paths to drive consistent service delivery across the organization.
• Drive root cause analysis and continuous improvement for recurring endpoint issues to reduce downtime and support volume.
• Partner with security and infrastructure teams to ensure endpoints are compliant, patched, and aligned with security policy.
• Vendor & Asset Management Manage relationships, contracts, and performance of hardware, software, and DaaS vendors supporting the endpoint environment.
• Own the endpoint procurement, refresh, and asset lifecycle management process, including budgeting and forecasting for hardware needs.
• Negotiate vendor agreements and service levels to optimize cost, quality, and support responsiveness.
• Evaluate new endpoint tools, hardware, and services, and lead vendor selection and onboarding processes.
• Leadership & Stakeholder Engagement Build, mentor, and lead a team of endpoint engineers and support technicians across corporate and branch locations.
• Partner with IT leadership, security, and business stakeholders to align endpoint strategy with business priorities and user needs.
• Communicate effectively with stakeholders on endpoint health, security posture, project status, and support performance.
• Develop and maintain documentation, standards, and training materials for endpoint support processes.

Qualifications

• Education & Certifications Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.
• Microsoft certifications (e.g., Modern Desktop Administrator, Endpoint Administrator Associate) strongly preferred.
• Security certifications (e.g., Security+) a plus.
• Experience 6+ years of experience in endpoint engineering, desktop support, or end user computing, including 2+ years in a lead or supervisory role.
• Hands-on experience managing endpoints with Microsoft Intune, including device compliance, configuration profiles, and application deployment.
• Experience with Microsoft Defender for endpoint security, threat detection, and response.
• Experience evaluating and supporting Desktop-as-a-Service (DaaS) or virtual desktop infrastructure (VDI) solutions.
• Proven experience supporting a distributed environment with corporate offices and multiple branch or retail locations.
• Demonstrated experience managing vendors, contracts, and hardware/software procurement.
• Experience with Windows OS deployment, imaging, and patch management tools.

Skills & Competencies

• Strong leadership, coaching, and team management skills.
• Excellent troubleshooting and problem-solving skills across hardware, software, and network-related endpoint issues.
• Strong vendor management and negotiation skills.
• Excellent communication skills, with the ability to support both technical and non-technical stakeholders.
• Ability to manage competing priorities across corporate and branch locations in a fast-paced environment.
• Customer-service oriented mindset with a focus on end user experience.

The primary environment is characterized by ambient room temperatures, lighting, and traditional office equipment found in a typical office environment. Occasional travel to branch locations may be required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reaching above shoulder height, below the waist, or lifting as required filing documents and store materials. Dexterity of hands and fingers to operate a computer keyboard or mouse and to handle other computer components. Occasional lifting of moderately heavy objects, such as computers and peripherals. Sitting for extended periods of time. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and perform any other duties requested by his or her supervisor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket.

FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them.

We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.