Endpoint Engineer: Modern Workplace & Automation

Xcel Energy Inc

Minneapolis, Northern (MN, KY)

Hybrid

USD 98,000 - 139,000

Full time

4 days ago

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Job summary

Xcel Energy Inc. is seeking an IT Engineer to design, implement, and support endpoint technologies across Windows, macOS, iOS/iPadOS, and Android, leveraging Intune, Jamf Pro, and related tools to enable a secure, productive digital workplace.

The role collaborates with architecture, security, and business teams to deliver scalable solutions and enhance employee experience through modern management practices and continuous improvement. Hybrid work model applies.

Qualifications

Seven years of related functional experience.
Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
Excellent communication skills, effective with varying organizational levels and skill set, and able to translate between technical and non-technical concepts.
Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive inovation and business results.
Experience managing the lifecycle of technical solutions.
Deep Subject Matter Expertise within the respective system domain products, platforms, processes and architecture.
Broad general knowledge of technology architecture, infrastructure, network, security and software principles and models.
Experience working in partnership with internal and external vendors.
Proven analytical, problem-solving and troubleshooting skills.
Extensive knowledge of future technology trends within area of expertise.
Demonstrated leadership on technical aspects of large-scale projects.
Experience with delivery methodologies (Waterfall, Agile, Scrum) and operational models (ITIL).
Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.

Responsibilities

Solution Delivery: Lead and support solution lifecycle technical activities for endpoint, mobility, and digital workplace technologies. Ensure solutions are designed for great user experience, operational performance, security, and scalability. Lead design efforts, ensuring Enterprise Architecture, Security, Operations, and Compliance requirements are continuously integrated into solutions. Manage and support endpoint platforms including Microsoft Intune, Jamf Pro, Windows Autopilot, Apple Business Manager, and related technologies. Provide input to cost and schedule estimation. Responsible for overall integrity of system design and operation. Oversee vendor activities.
Operations: Review solution performance and continually assess the health of endpoint platforms and systems. Track and drive awareness of operational and technical debt risks. Provide escalated support for incident and problem management. Utilize analytics, endpoint telemetry, and Digital Employee Experience (DEX) tools to improve availability, reliability, efficiency, capacity, and user satisfaction. Develop automation and proactive remediation solutions using scripting and modern management capabilities. Monitor device compliance, patching, endpoint security, and lifecycle processes. Oversee vendor activities.
Subject Matter Expertise: Continuously stay current on, and apply, technical industry knowledge pertaining to endpoint management, mobility, automation, Digital Employee Experience (DEX), security, and emerging technologies. Maintain expertise in Microsoft Intune, Jamf Pro, device lifecycle management, endpoint security, and modern workplace technologies. Evaluate and leverage automation, AI-enabled capabilities, and industry best practices to improve operational effectiveness and employee experience.
Relationship Management: Conduct peer reviews and approve system changes and technical solution designs. Coach and mentor less experienced team members. Partner cross-organizationally with Service Desk, Security, Infrastructure, Architecture, and Engineering teams to deliver secure, scalable, and cost-effective solutions. Provide in-depth technical information and recommendations to stakeholders as needed. Collaborate with business teams to identify opportunities for continuous improvement and drive adoption of modern endpoint, mobility, and employee experience solutions.