Endpoint Engineer

State of Montana; East Helena (MT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement plans

Paid vacation, sick and holidays

Pre-tax Flex Spending Accounts

Employee Assistance Program

Job summary

The State of Montana is seeking a skilled Endpoint Engineer to design, deploy, and manage desktop, laptop, and mobile endpoint environments. You will work on endpoint, network, and systems modifications, ensuring security and optimal performance of Department applications across devices.

Responsibilities include OS config, workstation deployment, technical assistance, and advanced troubleshooting, with experience in MDM and AV solutions considered a bonus.

Qualifications

• Two years of education in Information Technology.
• Two years of job-related experience in a network or systems administrator role.

Responsibilities

• Design, develop and manage deployment of Department applications and configurations to workstations.
• Build Department operating system configurations and deploy workstations to end users.
• Develop and implement technical assistance services.
• Ensure the implementation of endpoint security measures and policies to protect organizational data.
• Monitor endpoint performance and implement enhancements to optimize user experience.
• Provide advanced technical support for endpoint-related issues, escalating complex problems as necessary.

Skills

Endpoint management

System administration

Network troubleshooting

Communication skills

Customer service mindset

IT problem solving

MDM knowledge

Education

Information Technology coursework

Tools

Active Directory

Windows Server

Endpoint Configuration Manager

MDM tools

Virtual Desktop Infrastructure

Job description

About Us:

Hello! We're the Justice Information Technology Services (JITS) team at the Montana Department of Justice (DOJ). We serve the Montana Attorney General providing vital Information Technology (IT) infrastructure which Montanan's rely upon to support state and local law enforcement. Our team is dynamic and collaborative, and we have a big impact. We manage the IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers across the state working together to make a difference. JITS supports DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children's justice, consumer protection, criminal investigations, highway safety, motor vehicle operations, gambling control, criminal history information, and forensic laboratory services.

This is a long list of vital services but if you enjoy diversity, this challenging, exciting, and rewarding position may be what you are looking for.

The Role:

We are looking for a skilled Endpoint Enginee r who will assist in developing, planning, implementing, and managing the DOJ's endpoints including desktops, laptops, mobile devices, systems software, licenses, and print management. This position will work on technical issues from both upper and lower-level positions, involving endpoint, network and/or systems modifications.

What You'll Do:

• Design, develop and manage pushing Department applications and their configurations to workstations
• Build Department operating system configurations and deploy workstations to end users
• Develop and implement technical assistance services
• Ensure the implementation of endpoint security measures and policies to protect organizational data
• Monitor endpoint performance and implement enhancements to optimize user experience
• Provide advanced technical support for endpoint-related issues, escalating complex problems as necessary
• Experience with MDM and AV solutions are also a bonus.

Minimum Qualifications:

• Two years of education in the field of Information Technology.
• Two years of job-related experience in a network or systems administrator role.
• Other combinations of education, certification or experience may be substituted.

Preferred Qualifications:

• Two years job-related experience in a service desk role.

What We're Looking For:

Knowledge, Skills & Abilities:

• Strong technical knowledge of endpoint devices, operating systems, device management systems, workstation imaging and deployment.
• Managing complex and varied system development and administration projects.
• Isolating and resolving advanced technical problems
• Communicating well with people of varied technical levels
• Managing multiple tasks and workflow

Preferred Skills:

• Certifications such as CompTIA A , Network , Security , or equivalent.
• Experience with Virtual Desktop Infrastructure, Endpoint Configuration Manager, Active Directory and Windows Server products
• Experience with MDM and AV solutions are also a bonus.

Special Instructions:

The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to, an evaluation of the résumé, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.

Additional materials, references or information submitted by the applicant, but not requested, will not be considered.

Successful applicant(s) will be subject to :

• Criminal History Fingerprint / Name-based Check
• Intensive Background Check
• Driving History

Your service is rewarded with competitive compensation and generousState of Montana Benefits.

• Medical, dental and vision coverage
• Retirement plans
• Generous paid vacation, sick and holidays
• Pre-tax Flexibility Spending Accounts
• Employee Assistance Program

State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

This Organization Participates in E-Verify.

Minorities are under-represented in this position and are encouraged to apply.