Endpoint & AV Systems Support Analyst

100 Albany Med Health System

New York (NY)

On-site

USD 70,068 - 108,605

Full time

14 days+

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Job summary

Albany Med Health System is seeking a Business System Program Analyst II to provide frontline technical support for desktop computing environments, endpoint deployment, AV technologies, and end-user services in a day shift. The role covers installing, configuring, and maintaining hardware, software, and meeting room tech, ensuring a reliable technology experience for staff and leadership.

The position emphasizes strong customer service, problem solving, and collaboration with IT teams to resolve

Qualifications

Associate degree in Information Technology, Computer Science, or related field; equivalent experience may be substituted.
2–5 years of experience supporting desktop computing environments.
Experience with Windows operating systems and desktop hardware.
Experience with imaging, deployment, and endpoint provisioning.
Hands-on experience with AV systems and meeting room technologies.
Knowledge of Microsoft 365 applications and collaboration platforms.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Commitment to exceptional customer service.

Responsibilities

Provide Tier 1 and Tier 2 technical support for desktop computers, laptops, mobile devices, printers, and peripherals.
Diagnose and resolve hardware, software, operating system, and connectivity issues.
Install, configure, and maintain Windows and other endpoint devices.
Troubleshoot Microsoft 365 applications, email, collaboration tools, and business software.
Document incidents, service requests, and resolutions within the IT service management system.
Escalate complex issues to appropriate technical teams when necessary.
Create, maintain, and deploy standardized computer images; configure and provision new computers and devices.
Manage hardware inventory and technology asset tracking; ensure endpoint compliance with security standards.
Coordinate equipment deployments and user onboarding activities.
Support executive meeting, conference room, and collaboration technologies.
Assist with virtual and hybrid meetings utilizing platforms such as Microsoft Teams, Cisco Telepresence, and other associated technologies.
Provide onsite support for executive meetings, presentations, training events, and special functions.
Maintain meeting room technology and coordinate vendor support when required.
Recommend improvements to audiovisual systems and user experience.