Endpoint Administrator

Best Egg; Wilmington (DE); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Retirement savings plans

Paid time off

Health care plans

Flexible Spending Plans

Life insurance

Identity theft protection

Pet insurance

Job summary

Best Egg, now part of Barclays, seeks an Endpoint Administrator to manage desktop endpoints, ensure health and compliance, and provide frontline support. You will work with MDM tools, AWS Workspaces, and Jira Service Management to improve workflows and SLAs.

Ideal candidates have 3+ years with cloud stacks (O365/Azure/Slack), strong scripting skills, and a collaborative, proactive mindset in a dynamic fintech environment supporting diverse IT needs.

Qualifications

• Associate degree in IT or equivalent work experience with certifications.
• 3+ years supporting a cloud environment tech stack (Office 365, Azure, Slack, etc.).
• 3+ years of MDM experience (Intune or Jamf).
• Proactive, can-do attitude with ability to adapt in a dynamic environment.
• Highly organized with ability to prioritize multiple deadlines.
• Strong problem-solving and independent working skills.
• Evidence of initiative, analytics, teamwork, adaptability, and communication via assessment.

Responsibilities

• Manage and support MDM tools (Intune, Jamf), including policies and reporting.
• Manage AWS Workspaces, including image creation and provisioning.
• Assist with Jira Service Management workflow enhancements, SLAs, and automation rules.
• Maintain service desk portals and knowledgebases.
• Manage JSM projects, SLAs, request types, and workflows.
• Assist with automation and scripting to streamline support and operations.
• Troubleshoot endpoint issues and escalate as needed.
• Create and maintain endpoint baselines, images, and device compliance standards.
• Collaborate with IT leads on endpoint projects and deployments.

Skills

Cloud environment

MDM experience

Scripting familiarity

Organized

Problem solving

Education

Associate degree in IT

Tools

Intune

Jamf

Jira Service Management

AWS Workspaces

Office 365

Azure

Slack

Job description

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.

At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence —enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.

With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.

We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.

We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.

The Job

The Endpoint Administrator is responsible for the day-to-day management and support of endpoint devices across the organization. This role ensures endpoint functionality, health, and compliance, providing frontline technical support to internal users and collaborating with teams to enhance the end-user experience.

Duties & Responsibilities:

• Manage and support Mobile Device Management (MDM) tools (e.g., Intune, Jamf), including policies, profiles, and reporting.
• Manage AWS Workspaces, including image creation and provisioning.
• Assist with implementation of enhancements to Jira Service Management (JSM) workflows, SLAs, and automation rules.
• Maintain service desk portals and knowledgebases.
• Manage JSM projects, SLAs, request types, and workflows.
• Assist with automation and scripting to streamline support and operations.
• Troubleshoot endpoint-related issues and elevate as necessary.
• Create and maintain endpoint baselines, images, and device compliance standards.
• Collaborate with IT team leads on endpoint-related projects and deployments.

Minimum Requirements

• Associate (2-year) degree in Computer Information Technology or an equivalent amount of work experience and certifications.
• 3+ years supporting a cloud environment tech stack (Office 365, Azure, Slack, etc.)
• 3+ years of Mobile Device Management (MDM) experience, such as Intune or Jamf.
• An overall can-do attitude, the ability to grasp new concepts quickly, and the willingness to adapt to a dynamic work environment.
• Highly organized with the ability to prioritize and work with multiple deadlines.
• Strong problem-solving techniques and demonstrated ability to work independently and as a member of multi-disciplined teams.
• In addition to the interview process, all candidates will need to evidence their initiative, level of analytical reasoning, teamwork and ability to collaborate on projects, adaptability, and strength in verbal and written skills by completing a separate candidate assessment.
• Experience in scripting languages (PowerShell, JQL, SQL, Bash, etc.) is a plus!

$80,000 - $90,000 a year

Employee Benefits

• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short--term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCAA Employee Policy here