Endoscopy Support Specialist — Onsite OR Expert

KARL STORZ North America; Durham (NC); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Karl Storz North America is seeking an Onsite Endoscopic Specialist (OES) to support hospital environments by maintaining and troubleshooting endoscopic technologies, video towers, and related instrumentation. The role involves direct collaboration with OR, SPD, and BioMed teams to ensure procedural readiness and patient care excellence.

You will contribute to surgical workflows, resolve equipment issues in real time, and coordinate repairs while building strong relationships with hospital

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare, sterile processing, surgical technology, medical device support, sales, customer service, or a related field.
• Strong communication and interpersonal skills with the ability to effectively collaborate across clinical teams.
• Proven ability to manage multiple priorities in a fast-paced, service-focused environment.
• Working knowledge of Microsoft Office applications, including Excel and reporting tools.
• Ability to meet the physical requirements of the role, including lifting and transporting equipment up to 25 pounds.

Responsabilités

• Provide on-site support and expert service to OR, SPD, and BioMed teams to ensure seamless surgical operations.
• Set up, inspect, and troubleshoot video towers, camera systems, light sources, and other KARL STORZ technologies.
• Support surgical procedures by identifying and resolving equipment-related issues in real time.
• Coordinate repairs, exchanges, and service requests while maintaining visibility into equipment status and inventory.
• Transport, clean, sterilize, package, and inspect surgical instruments to ensure procedural readiness and compliance.
• Build trusted relationships with hospital personnel by delivering exceptional service and technical support.

Connaissances

Strong communication

Multitasking

Customer service

Collaboration

Problem solving

Formation

High school diploma

Associate's degree

Outils

Microsoft Office (Excel)

Reporting tools

Description du poste

Karl Storz North America is seeking an Onsite Endoscopic Specialist (OES) to support hospital environments by maintaining and troubleshooting endoscopic technologies, video towers, and related instrumentation. The role involves direct collaboration with OR, SPD, and BioMed teams to ensure procedural readiness and patient care excellence.

You will contribute to surgical workflows, resolve equipment issues in real time, and coordinate repairs while building strong relationships with hospital