Endoscopy Support Representative III

University of Rochester; United States; On-site; USD 28,000 - 38,000; Full time

Job summary

University of Rochester is seeking an experienced operator to serve as the Endoscopy Unit's central communications and workflow resource. You will manage patient flow, schedules, room use, and readiness while supporting physicians, anesthesia teams, nursing staff, and ancillary departments.

Focused on efficient patient throughput and high-quality care, you will coordinate real-time scheduling, equipment availability, and documentation across the Endoscopy Unit, with emphasis on uptime and safety.

Responsibilities

• Act as operational specialist and central communication hub for the Endoscopy Unit.
• Coordinate daily procedures: patient flow, provider schedules, room utilization, and readiness.
• Support physicians, anesthesia providers, nursing staff, and ancillary departments.
• Anticipate workflow disruptions and communicate changes to ensure safe, efficient care.
• Maintain Epic, EndoSoft, QGenda, and patient tracking systems.
• Guide staff on workflow processes and assist with onboarding.

Skills

Coordination

Operations management

Communication

Tools

Epic Endoscopy Software

EndoSoft

QGenda

Bravo

Video Capsule Endoscopy (VCE)

Job description

• Job Location (Full Address):


• 601 Elmwood Ave, Rochester, New York, United States of America, 14642


• Opening:


• Worker Subtype: Regular


• Time Type: Full time


• Scheduled Weekly Hours: 40


• Department: 500193 Medicine SMH Gastrointestinal


• Work Shift: UR - Day (United States of America)


• Range: UR URCA 205 H


• Compensation Range: $20.30 - $27.41


• The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

The General Purpose provides a concise, high level overview of the role, level, and scope of responsibility consisting of 3-4 sentences. It provides a basic understanding of the job and a concise summary of why the job exists and how it makes an impact.

Serves as the operational specialist for the Endoscopy Procedure Unit, functioning as the central communication and workflow resource at the nurses' station. Coordinates daily procedural operations by managing patient flow, provider schedules, room utilization, patient readiness, and operational resources while supporting physicians, anesthesia providers, nursing staff, and ancillary departments. Anticipates workflow disruptions, prioritizes emergent procedural changes, and facilitates timely communication to ensure safe, efficient, and high-quality patient care. Through proactive coordination and operational oversight, ensures the efficient functioning of the Endoscopy Unit and maximizes patient throughput, resource utilization, and customer service.

ESSENTIAL FUNCTIONS

Serves as the operational specialist and primary communication hub for the Endoscopy Procedure Unit, functioning as the central resource for physicians, anesthesia providers, nursing staff, registration, scheduling, transportation, and ancillary departments. Coordinates daily procedural operations by maintaining real-time awareness of patient flow, provider schedules, room utilization, staffing resources, and procedure progression. Collaborates with the Charge Nurse to maintain electronic patient tracking systems and manual downtime schedules, prioritizes emergent procedural changes, communicates operational updates, and ensures efficient coordination of patient care activities throughout the procedure unit.

Coordinates patient scheduling, procedural readiness, and operational planning by reviewing daily and future schedules for accuracy, verifying appointment times, procedure duration, room assignments, provider schedules, anesthesia resources, medication holds, patient preparation, and specialized equipment needs. Coordinates add-on and urgent procedures, proactively identifies scheduling conflicts, optimizes daily procedural flow, prepares patient labels, consent packets, nurse worksheets, and wristbands, and ensures all documentation is complete prior to patient arrival.

Coordinates multidisciplinary communication and patient throughput by triaging incoming telephone calls, communicating schedule changes, delays, cancellations, emergency procedures, and operational updates to physicians, anesthesia, nursing, registration, patients, and families. Monitors patient arrivals, follows up on late arrivals and cancellations, coordinates transportation requests, facilitates patient movement throughout the procedural continuum, and escalates operational concerns requiring leadership intervention.

Coordinates operational resources and procedural support systems by maintaining Epic, EndoSoft, QGenda, and patient tracking systems, correcting registration and scheduling discrepancies, monitoring Bravo and Video Capsule Endoscopy (VCE) equipment availability, coordinating supply inventories, pharmacy stock distribution, pneumatic tube operations, departmental forms, and ensuring operational readiness of procedure rooms and support resources to minimize delays and maximize procedural efficiency.

Serves as a departmental workflow resource and process improvement partner by providing guidance to staff regarding departmental workflow processes, patient flow coordination, scheduling practices, and operational procedures. Assists with onboarding and orientation of new staff, participates in workflow planning meetings, identifies opportunities to improve efficiency and reduce operational barriers, coordinates patient transportation, witnesses consent signatures when appropriate, manages document scanning and record distribu