Administrative Assistant, Gastroenterology

Beth Israel Lahey Health; Burlington (MA); On-site; USD 58,741,000 - 79,030,000; Full time

Job summary

Beth Israel Lahey Health is seeking an administrative support professional to assist a busy department. The role involves greeting patients, answering calls, scheduling appointments, and handling routine clerical tasks with attention to accuracy.

The ideal candidate will have a High School diploma or GED and 0-1 years of experience, with solid MS Office skills and strong customer service in a healthcare setting.

Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Experience with computer systems including MS Office.

Responsibilities

• Answers and screens telephone calls, greets patients, visitors and staff.
• Types and prepares correspondence and documents to quality standards.
• Schedules appointments and maintains calendars for staff.
• Provides positive customer service to support department operations.
• Updates patient demographics and insurance information as needed.
• Queues prescriptions for renewal to assist licensed practitioners.
• Organizes and maintains department files and databases.

Skills

Customer service

Communication

Computer literacy

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides administrative support for the department. Involves extensive interaction with diverse populations including the public, visitors, patients and families, and providers.

Job Description

Essential Responsibilities including but not limited to:

• Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.
• Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed.
• Schedules appointments and meetings and maintains calendars and schedules for assigned staff. Assists in preparation for conferences, seminars and other department sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned.
• Provides positive and effective customer service that supports the operations of the department and medical center.
• Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays, problems and errors.
• Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents.
• Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets.
• May also update patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
• Actively assists and supports licensed practitioners by queuing prescriptions for renewal.

Required Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Social/Environmental Requirements

• Work requires close attention to task for work to be accurately completed. Intermittent breaks during the workday do not compromise the work.
• Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
• No substantial exposure to adverse environmental conditions

Health Care Status: Facilitates patient care

Sensory Requirements

Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity <3 feet, Conversation, Telephone.

Physical Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time. Walking and standing are required only occasionally.

This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break, frequent Power Grasping using one hand. There may be occasional Fine Manipulation using one hand.

Pay Range

$20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled