End-User Tech Support & Operations Associate

Capital One Group; McLean, Northern (VA, KY); Hybrid; USD 82,000 - 93,000; Full time

Job summary

Capital One is seeking an Associate, Support Operations to provide onsite technical assistance for a dispersed enterprise workforce. You will help with incident management, change and problem processes, knowledge base, and endpoint management to ensure reliable service and strong user satisfaction.

The role emphasizes execution, accountability and collaboration with peers, focusing on laptop support across Windows PCs, Macs and mobile devices. A strong customer service mindset is essential.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in technical operations and IT infrastructure.
• Experience with desktop platforms and incident management tools.

Responsibilities

• Provide onsite customer support for a geographically dispersed enterprise workforce.
• Handle IT incident, change and problem management to restore normal service operation.
• Engage in knowledge, endpoint management and business controls to improve end-user experience.

Skills

Tech ops experience

IT systems & infra

Desktop platforms & OS

Incident management tools

Education

High school diploma or equivalent

Bachelor’s degree in Business/IS/CS

Tools

ServiceNow

ITIL Certification

Job description

Capital One is seeking an Associate, Support Operations to provide onsite technical assistance for a dispersed enterprise workforce. You will help with incident management, change and problem processes, knowledge base, and endpoint management to ensure reliable service and strong user satisfaction.

The role emphasizes execution, accountability and collaboration with peers, focusing on laptop support across Windows PCs, Macs and mobile devices. A strong customer service mindset is essential.