End-User IT Support & Operations Specialist

Socket.dev; McLean (VA); On-site; USD 82,000 - 93,000; Full time

Job summary

Capital One seeks an Associate, Support Operations to provide onsite technical support for a geographically dispersed enterprise workforce. You will handle end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls across Windows PCs, Macs, and mobile devices.

The role emphasizes execution, accountability, and collaboration with peers to improve the end user experience and drive operational efficiency.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of Technical Operations experience.
• At least 1 year of experience with IT systems and infrastructure.
• At least 1 year of experience with desktop platforms and operating systems.
• At least 1 year of experience with incident management and reporting tools.

Responsibilities

• Provide onsite customer support for an enterprise workforce, including end-user assistance and device troubleshooting.
• Manage IT incident, change, and problem processes to minimize impact on users and operations.
• Maintain knowledge, endpoint management, and business controls to support daily operations.

Skills

Technical Operations

IT systems

Desktop platforms

Incident management

Education

Bachelor’s Degree in Business, Information Systems, or Computer Science

Tools

ServiceNow

Job description

Capital One seeks an Associate, Support Operations to provide onsite technical support for a geographically dispersed enterprise workforce. You will handle end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls across Windows PCs, Macs, and mobile devices.

The role emphasizes execution, accountability, and collaboration with peers to improve the end user experience and drive operational efficiency.