End User Tech Support(FQ- Tissue)

First Quality Tissue, SE, LLC; Anderson (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive base salary

Bonus opportunities

Paid time off

Medical, dental and vision

401(k) with employer match

Paid parental leave

Tuition assistance

Wellness program

Job summary

First Quality Tissue – Anderson, SC is seeking an End User Tech Support professional to identify, diagnose, and resolve level one hardware and software issues in mainframe-related environments. The role emphasizes strong problem solving, clear communication, and customer service within a collaborative IT team.

The ideal candidate will hold a Bachelor’s Degree in computer science or related field, be fluent in English, and demonstrate the ability to work across multiple IT disciplines.

Qualifications

• Bachelor’s Degree in computer science, related field or equivalent experience.
• Strong problem solving and decision‑making skills with excellent written and verbal communications skills.
• Fluent in English.

Responsibilities

• Install and upgrade hardware and software; configure end-user systems.
• Provide desktop support, imaging PCs/laptops.
• Offer one-on-one end-user assistance via phone, email or in person.
• Resolve network issues including LAN, access, mail, and internet.
• Coordinate with third-party providers for repairs under maintenance/warranty.
• Assist in installing peripherals like printers and scanners.
• Support incident management across divisions and IT teams.
• Assist change management and provide feedback on IT services.
• Aim for customer satisfaction and SLA adherence.
• Occasional travel to other First Quality locations.

Skills

Problem solving

Communication

English fluency

Education

Bachelor’s Degree in Computer Science or related field

Job description

End User Tech Support – Anderson, SC

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a End User Tech Support for our First Quality Tissue plant. This position will be located in Anderson, SC. End User Tech Support are responsible for identifying, diagnosing, and resolving level one issues in computer hardware and software in mainframe systems such as laptops and PCs.

Primary responsibilities

• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.


• Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.


• Providing one‑on‑one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.


• Resolving network related issues like local area connection problem, network access, mails, internet, dial‑ins, etc.


• Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.


• Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.


• Divisional, local, enterprise incident management support.


• Collaborate with Service Desk Lead\\Divisional IT Leads\\IS\\FQ Businesses.


• Assist in change management efforts.


• Provide feedback to services and capabilities provided by IT.


• Responsible for customer satisfaction, service level objectives and IT improvement plans.


• Occasional travel to other First Quality locations required

The ideal candidate should possess the following

• Bachelor’s Degree in computer science, related field or equivalent experience.


• Strong problem solving and decision‑making skills with excellent written and verbal communications skills.


• Fluent in English

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families.

At First Quality you will receive:

• Competitive base salary and bonus opportunities


• Paid time off (three‑week minimum)


• Medical, dental and vision starting day one


• 401(k) with employer match


• Paid parental leave


• Child and family care assistance (dependent care FSA with employer match up to $2500)


• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)


• Tuition assistance


• Wellness program with savings of up to $4,000 per year on insurance premiums ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.