Manufacturing Technical Service Leader

First Quality King of Prussia PA; Anderson (SC); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

First Quality Tissue SE, LLC in Anderson, SC, seeks a Manufacturing Technical Service Leader to drive fabric design and support tissue machine operations. You will manage fabric inventory, lead times, and vendor relationships while coordinating trials and improvements across sites.

Ideal candidates have 5+ years in tissue manufacturing and fabric design, strong troubleshooting skills, and the ability to lead cross-functional teams.

Qualifications

• Bachelor’s degree in chemical engineering and/or paper science is required.
• Minimum 5 years in tissue manufacturing.
• Minimum 5 years in fabric design and manufacturing.
• Strong knowledge of tissue base sheet and finished product test results.
• Experience with process troubleshooting and ATS/Analytical Troubleshooting.

Responsibilities

• Manage fabric inventory, orders, and fabric design for each machine.
• Lead fabric vendors on lead times and deliveries with the PM Team.
• Monitor fabric specs, test results, and vendor COA data.
• Provide paper machine technical support including centerlines and data tracking.
• Ensure availability by responding to PM Team with data and direction.
• Support paper machine design differences across machines (press, vacuum, drying).
• Sponsor fabric trials and coordinate install, start-up, and run tracking.
• Assist with fabric installation and process improvements across sites.
• Maintain fabric SharePoint, run records, and documentation accuracy.

Skills

Fabric design

Tissue manufacturing

Process troubleshooting

Cross-functional leadership

Data analysis

Education

Bachelor’s Degree in Chemical Engineering and/or Paper Science

Tools

Parc View

Job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a Manufacturing Technical Service Leader for our First Quality Tissue SE, LLC facility located in Anderson, SC. This position will manage FQT fabric design technology that supports tissue paper machine daily and annual operations in achieving targets for base sheet quality tests, machine uptime, energy performance, fabric lifetime.

Primary responsibilities

• Fabric inventory, orders, reqs. – advise fabric design for use for each machine; communicate with PM Team
• Fabric vendors – lead time and delivery; planning with our strategic partner
• Fabric spec and finished fabric test results – vendor COA data and trends
• Paper machine technical support – centerlines, troubleshooting, data tracking, continuous improvement trials
• Availability – be responsive to PM Team for answers, data, direction, support regarding fabrics
• Paper machine design support – synergies/differences per machine – press, vacuum, dewatering, drying, wet end
• Fabric trials – sponsor, lead along with PM Process Engineer, provide coverage for install, start-up, run tracking
• Fabric installation – assist PM team with engineered and procedural improvements across sites
• Fabric SharePoint and run records – overview and accuracy with fabric numbers and run summary comments
• Manage FQT fabric aging and design obsolescence – communicate with PM Team and finance
• Manage vendor fabric design obsolescence – new design, prove, consume inventory, convert new successful fabric technology conversion
• Vendor qualification – target two qualified suppliers and designs for fabric positions
• Fabric treatment offerings – for stickie prevention or minimization
• Establish fabric fingerprint – during the run (ie. seam mark; bulk, drying; S/W drips/ buildup/ fugitive paper)
• Establish fabric fingerprint / direction – post‑run FFA – Fabric Forensics Analysis (ie. final tensile/perm/CA)
• Assist with on‑machine measurements / pit stops – when needed
• Assist with proprietary fabric disposal (control of IP) and vendor relationship
• Fabric Cost Savings – share with Procurement and Finance – quarterly

The ideal candidate should possess the following

• Bachelor’s Degree in Chemical Engineering and/or Paper Science
• 5 years in Tissue Manufacturing
• 5 years in Fabric Design and Manufacturing
• Tissue TAD manufacturing – base sheet and finished product test results and machine equipment and operations
• Operations knowledge – skilled in process troubleshooting – ATS – Analytical Troubleshooting, Parc View
• Responsive / Team Player
• Fabric materials, design, and operation
• Market knowledge for fabric vendors, locations and tissue producers and locations
• Project and product management skills
• Leader of cross‑functional teams
• Relationship builder – internal and external
• Charismatic, driven, excellent communication skills

What We Offer You

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $3750)
• Bundle of joy benefit (years’ worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums ...and more!

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.