End User Support Specialist III - BCIT

Baltimore City; City of Syracuse (NY); On-site; USD 84,000 - 133,000; Full time

Job summary

Baltimore City is seeking an Information Technology Specialist to provide technical support for personal computers, network infrastructure, mainframe client servers, and related software and hardware. The role includes testing, updating, maintaining systems, and training users, with potential to lead integrations and mentor junior IT specialists.

A Bachelor of Science degree is required, along with two years of related IT experience. Advanced credentials such as PMP or CISM are preferred.

Qualifications

• Bachelor of Science degree.
• Two years of related IT experience.
• Advanced technical credentials preferred (e.g., PMP, CISM).
• Previous IT work lead experience is preferred.

Skills

System engineering

Network engineering

Information security

Application programming

Systems design

Database management

GIS experience

Report writing

Cartographic design

Communication skills

Education

Bachelor of Science degree

Job description

SALARY RANGE:

$83,530.00 - $133,471.00 Annually

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

JOB SUMMARY

An Information Technology Specialist provides technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; advanced programming and development; maintenance of existing or planned interfaces, database support; and responds to helpdesk requests. Work of this class may involve primary contact responsibilities for integrations and leading and training less experienced IT Specialists, but does not involve full supervisory duties or responsibilities

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION:

Bachelor of Science degree.

AND

EXPERIENCE:

Two years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integration). Excellent verbal and written communication skills. Previous IT work lead experience is preferred. Previous IT experience in government is preferred.

OR

NOTE (EQUIVALENCIES):

Have an equivalent combination of education and experience. Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.

LICENSES, REGISTRATIONS, AND CERTIFICATIONS:

Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.·
• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.·
• Knowledge of current trends and developments in network-based communications systems.·
• Knowledge of computer-based communications protocols.·
• Knowledge of security groups and roles and assignment of those roles.·
• Skill in developing database queries and generating reports.· Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.·
• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
• Ability to analyze, apply logic and solve technology problems.·
• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
• Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
• Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
• Ability to write detailed technical reports and analyses.
• Ability to develop a working knowledge of computer systems software and operating systems.
• Ability to develop systems software and systems software testing procedures.

ADDITIONAL INFORMATION

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month’s probation.

Eligibility

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

Education Accreditation

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

SELECTION PROCESS

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

EXAMINATION PROCESS

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

NOTE: Those eligibles who are under final consideration for appointment will be required to authorize the release of criminal conviction information.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Your Recruiter: Ayomide Arodoye

If you have any questions, please contact Ayomide Arodoye, Recruitment & Talent Acquisition Specialist II via email at [e-mail]

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER