End User Support (Desktop Technician)

AmeriSave Mortgage Corp.; Atlanta (GA); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee discounts

Health insurance

Life insurance

Paid time off

12 paid holidays per year

Paid training

Referral program

Vision insurance

Job summary

AmeriSave Mortgage Corp. is seeking an End User Support professional to join our IT team. The role focuses on resolving hardware/software issues, onboarding new hires, and maintaining desktops across on-site and remote environments.

The ideal candidate has 5+ years in end user support, strong English communication, and hands-on experience with Windows 11, Office 365, Azure/Intune, and AD. Occasional remote work and a collaborative team culture are offered.

Qualifications

• Bachelor's degree or 2+ years of relevant IT support experience.
• Adept at Windows 11 and Office 365 with strong written and verbal communication.
• Experience supporting employees and onboarding new hires.

Responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Track, route, and document problems and resolutions.
• Maintain desktop hardware and software, printers, and scanners.
• Manage IT applications/software inventory and deployments.
• Test updates across internal and virtual desktops and remediate vulnerabilities.

Skills

Windows 11

Office 365

End user support

Communication skills

Time management

Problem solving

Education

Bachelor's degree preferred or 2+ years of relevant experience

Tools

Azure

Intune

Active Directory

IT ticketing systems

Printer setup

Job description

AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.

Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.

At AmeriSave, we're one team with one shared dream - to be the best.Let’s redefine excellence together!

What we’re looking for:

AmeriSave is currently hiring an End User Support professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.

What You’ll Do:

• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Desktop hardware and software maintenance and support.
• Scanner, printer and other peripheral maintenance and support.
• Maintain inventory of IT applications/software.
• Test and deploy software and updates to all internal/WFH desktops as well as virtual desktop environments.
• Remediate vulnerabilities in physical and virtual desktop environments.

What You’ll Need:

• Bachelor’s degree preferred or 2+ years of relevant experience
• Skilled End User Support Technician with at least 5 years of experience.
• Strong knowledge of Windows 11, and Microsoft Office 365 suite
• Has extensive experience with internal IT support and onboarding new hires.
• Experience setting up and configuring with network printers
• Knowledge working with IT ticketing systems.
• Preferred knowledge of vulnerability management and remediation.
• Azure and Intune experience
• Active Directory experience
• Hardware and software applications support
• Excellent written and verbal skills
• Must be a self-starter who is able to work online or offline hours independently and with minimal or no supervision
• Time management skills
• Ability to work under pressure
• Strong problem solving and analytical skills
• Strong organizational skills, occasional remote work
• High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **

Compensation:

The hourly rate for this position is$26 - $29.

Benefits:

• · 401(k)
• · Dental insurance
• · Disability insurance
• · Employee discounts
• · Health insurance
• · Life insurance
• · Paid time off
• · 12 paid holidays per year
• · Paid training
• · Referral program
• · Vision insurance

Supplemental pay types:

• · Bonus
• · Referral bonuses

AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act Disclosure Acknowledgment

Employment Applicants, New Hires, and Employees Residing in California

AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy

AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/

When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.