End User Services Engineer

PennEngineering®; Danboro (PA); On-site; USD 85,000 - 115,000; Full time

Job summary

PennEngineering® in Danboro, PA seeks an experienced IT Lead to administer desktop support for manufacturing and corporate users. You will manage PCs, printers, mobile devices, and plant equipment, while overseeing IT asset lifecycles across North America and supporting AV systems in hybrid meeting spaces.

The role requires hands-on troubleshooting, strong communication, and the ability to collaborate with the corporate IT team on projects and security/compliance. Intune proficiency preferred.

Qualifications

• 7+ years of desktop or end-user IT support experience, preferably multi-site.
• Strong Windows OS, MS 365, AD, and core troubleshooting skills.
• Familiarity with basic networking (TCP/IP, DNS, DHCP) and IT inventory lifecycle.
• Excellent communication, customer service, and organizational skills.

Responsibilities

• Lead onsite IT support for the Danboro, PA facility across manufacturing and corporate users.
• Provide hands-on desktop support for PCs, laptops, printers, mobile devices, and peripherals.
• Maintain and support plant equipment and production interfaces.
• Oversee IT asset lifecycle: procurement, deployment, tracking, reclamation, disposal.
• Maintain inventory accuracy and coordinate asset shipments/transfers.
• Support video conferencing and AV systems in hybrid spaces.
• Collaborate with corporate IT on network/telephony; assist enterprise projects.
• Provide VIP support at corporate HQ when needed; document incidents via ticketing system.
• Use Intune for device provisioning and endpoint management; enforce security/compliance.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

IT asset management

Customer service

Independent work

Manufacturing env experience

Education

A+, Network+, MD-102 (or equivalent)

Tools

Freshservice

ServiceNow

JD Edwards

Zoom

Teams Rooms

Crestron

Job description

Position Summary

• Serve as the onsite lead for all IT support at the Danboro, PA facility, supporting both manufacturing and corporate users.
• Provide hands-on desktop support for PCs, laptops, printers, mobile devices, and general hardware/software issues.
• Maintain and support plant-specific equipment, including industrial or production-related hardware and interfaces.
• Manage and execute the IT asset lifecycle for all North American divisions, including procurement, deployment, tracking, reclamation, and disposal.
• Maintain accurate inventory records and coordinate shipments and transfers of IT assets between locations.
• Support and maintain video conferencing and AV systems at the Danboro site, including hybrid meeting spaces and conference rooms.
• Collaborate with the corporate infrastructure team to support local network equipment, servers, and telephony.
• Participate in enterprise-level IT projects, including rollouts, upgrades, and new technology implementations.
• Provide executive/VIP support at the corporate headquarters, as needed.
• Use Microsoft Intune (preferred) for device provisioning and endpoint management.
• Maintain documentation and resolve incidents through the corporate IT ticketing system.
• Follow IT security, compliance, and software licensing standards.
• Provide after-hours support as needed for critical operations or scheduled maintenance.
• Perform additional IT-related duties as assigned.

Position Summary

• Serve as the onsite lead for all IT support at the Danboro, PA facility, supporting both manufacturing and corporate users.
• Provide hands‑on desktop support for PCs, laptops, printers, mobile devices, and general hardware/software issues.
• Maintain and support plant‑specific equipment, including industrial or production‑related hardware and interfaces.
• Manage and execute the IT asset lifecycle for all North American divisions, including procurement, deployment, tracking, reclamation, and disposal.
• Maintain accurate inventory records and coordinate shipments and transfers of IT assets between locations.
• Support and maintain video conferencing and AV systems at the Danboro site, including hybrid meeting spaces and conference rooms.
• Collaborate with the corporate infrastructure team to support local network equipment, servers, and telephony.
• Participate in enterprise-level IT projects, including rollouts, upgrades, and new technology implementations.
• Provide executive/VIP support at the corporate headquarters, as needed.
• Use Microsoft Intune (preferred) for device provisioning and endpoint management.
• Maintain documentation and resolve incidents through the corporate IT ticketing system.
• Follow IT security, compliance, and software licensing standards.
• Provide after-hours support as needed for critical operations or scheduled maintenance.
• Perform additional IT-related duties as assigned.

Location

Danboro, PA

Requirements

Required:

• 7+ years of experience in desktop or end-user IT support, preferably in a distributed or multi‑site environment.
• Proficiency with Windows OS, Microsoft 365, Active Directory, and standard hardware/software troubleshooting.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Demonstrated experience managing IT inventory and hardware lifecycle.
• Strong communication, customer service, and organizational skills.
• Ability to work independently and interact effectively with users at all levels of the organization.
• Comfortable in both office and industrial/manufacturing environments.
• Ability to lift and move IT equipment (up to 40 lbs).

Preferred

• Experience supporting IT systems in manufacturing or industrial environments.
• Familiarity with Microsoft Intune for endpoint management.
• Knowledge of video conferencing/AV support, including Zoom, Teams Rooms, Logitech, or Crestron setups.
• Experience with ERP systems; exposure to JD Edwards is a plus.
• Experience with ITSM tools (e.g., Freshservice, ServiceNow) and ITIL practices.
• Certifications such as A+, Network+, or Microsoft (e.g., MD-102).