End-User IT Services Team Lead

First American; Glendale (AZ); On-site; USD 77,000 - 103,000; Full time

Job summary

First American Home Warranty is seeking a supervisor to lead the day-to-day IT operations team, overseeing daily tasks, project outcomes, and cross‑department collaboration to keep services running smoothly for customers and internal users. Candidates should have a Bachelor's degree or equivalent, 3–5 years of direct technical experience as a senior contributor, and at least 2 years in a supervisory role.

Strong communication, process discipline, and the ability to write status reports to

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of directly related technical experience as a senior contributor.
• 2+ years supervisory or team leader experience in a similar technical environment.
• Successful track record of executing IT operational responsibilities, along with participating in, developing and completing projects in area of expertise.

Responsibilities

• Supervise the day to day operational activities of a team who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization.
• Advise IT Management about project status and schedules, and take corrective action on escalated problems.
• Provide job instruction and assign work to exempt employees and/or nonexempt employees engaged in technical tasks related to Information Technology operations and maintenance.
• Write and conduct employee performance reviews and provide ongoing performance feedback with management consultation.

Skills

Technical leadership

Communication

Team coordination

Problem solving

Education

Bachelor's degree or equivalent

Job description

First American Home Warranty is seeking a supervisor to lead the day-to-day IT operations team, overseeing daily tasks, project outcomes, and cross‑department collaboration to keep services running smoothly for customers and internal users. Candidates should have a Bachelor's degree or equivalent, 3–5 years of direct technical experience as a senior contributor, and at least 2 years in a supervisory role.

Strong communication, process discipline, and the ability to write status reports to