End-User Experience Automation Engineer

PNC; Pennsylvania; On-site; USD 86,000 - 173,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Pension and stock purchase plans

Paid time off and holidays

Wellness program

Job summary

PNC Financial Services Group, Inc. in the United States is seeking an Infrastructure Configuration Consultant within its Technology organization. The role focuses on automation and proactive insights using 1E Platform to reduce incidents, with ancillary data presentation skills like PowerBI.

Based in multiple locations (Pittsburgh, Cleveland, Birmingham, Phoenix, Denver, Dallas) and not sponsoring visas. Responsibilities include designing automation scripts, supporting SCCM/Intune, administering

Qualifications

• Foundational Knowledge: Basic PowerShell scripting, Familiarity with SQL and reporting tools, Understanding of Microsoft Configuration Manager and Intune, Exposure to M365 and Windows client environments
• Process Awareness: General understanding of ITIL principles
• Soft Skills: Strong willingness to learn and adapt; Thrives in a fast-paced, dynamic, and fluid work environment; Displays a high tolerance for ambiguity and making decisions with incomplete information; Good problem-solving and communication skills

Responsibilities

• Design, develop, and maintain automation scripts using SQL, PowerShell, and 1E SCALE
• Support Microsoft Configuration Manager (SCCM) and Intune for device management and compliance.
• Help administer Microsoft 365 (M365) services and contribute to modern workplace initiatives.
• Perform basic SQL queries and assist with reporting using Power BI.
• Learn and apply API integration concepts for automation and system interoperability.
• Provide support for Windows client infrastructure, including troubleshooting and configuration.
• Participate in ITIL-based processes for incident and change management using ServiceNow.
• Assist with security-related tasks, including Zscaler configuration and monitoring.

Skills

PowerShell scripting

SQL

1E SCALE

SCCM

Intune

M365

Power BI

Windows client environments

API integration concepts

ITIL basics

ServiceNow

End-user technology experience

Tools

Power BI

Tableau

1E Platform

Job description

PNC Financial Services Group, Inc. in the United States is seeking an Infrastructure Configuration Consultant within its Technology organization. The role focuses on automation and proactive insights using 1E Platform to reduce incidents, with ancillary data presentation skills like PowerBI.

Based in multiple locations (Pittsburgh, Cleveland, Birmingham, Phoenix, Denver, Dallas) and not sponsoring visas. Responsibilities include designing automation scripts, supporting SCCM/Intune, administering