END USER COMPUTING LEAD

City of Chicago; Chicago (IL); On-site; USD 78,000 - 106,000; Full time

Job summary

City of Chicago is seeking an End User Computing Lead to supervise and optimize the City’s EUC endpoints, including PCs, laptops, and tablets, across 10k+ devices. The role focuses on deploying and maintaining EUC devices, driving a robust computing platform, and shaping technology standards and roadmaps.

The incumbent will work with IT and business units to deliver solutions, act as a SME in end-user computing, and manage governance to ensure excellent customer experience.

Qualifications

• Eight (8) years of technical administration or cloud solutions.
• OR graduation from an accredited college with an associate degree in computer or information science, computer engineering, electrical engineering, database administration, or a directly related field, PLUS six (6) years of technical administration or cloud solutions.
• OR graduation from an accredited college or university with a bachelor's degree in computer or information science, computer engineering, electrical engineering, database administration, or a directly related field, PLUS four (4) years of technical administration or cloud solutions.
• OR graduation from an accredited college or university with a master's degree in computer or information science, computer engineering, electrical engineering, database administration, or a directly related field, PLUS three (3) years of technical administration or cloud solutions.

Responsibilities

• Leads the configuration, deployment, on-going maintenance, and overall management of all City-owned EUC devices and associated supporting management tools and services for those devices.
• Oversees the design, architecture, and management of the end-user computing platform.
• Develops and maintains technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy.
• Works with the broader IT and business organization to deliver solutions.
• Serves as a subject matter expert in end-user computing technology, manages governance and compliance to the standards, and drives focus on delivering excellent customer experience.
• Sets goals and objectives for team members for achievement of operational results.
• Completes performance appraisals for subordinate staff, administers disciplinary functions, and approves staff time off requests.
• Plans, organizes, and controls resources, procedures, and protocols to bring about beneficial changes and/or added value to the City's end-user computer functionality.
• Defines the scope of division development projects, advising on scope changes and quality assurance aspects of the project.
• Provides technical and analytical guidance to the team.
• Additional duties may be required for this position.

Skills

Technical administration

Cloud solutions

Education

Associate degree in computer science / information science / computer engineering / related field

Bachelor’s degree in same field

Master’s degree in same field

Job description

End User Computing Lead

Department of Technology and Innovation

Bureau of IT Support

Number of Positions: 1

Starting Salary: $91,788.00 annually

Applications for this position will be accepted until 11:59 pm CDT on August 27, 2026.

Under direction, this is a Lead classification. The class is primarily supervisory in nature managing the City's EUC endpoints (over 10k City-owned and managed EUC devices; e.g., PCs, laptops, and tablets) to maintain operations, and performs related duties as required.

ESSENTIAL DUTIES

• Leads the configuration, deployment, on-going maintenance, and overall management of all City-owned EUC devices and associated supporting management tools and services for those stated devices.
• Oversees the design, architecture, and management of the end-user computing platform.
• Develops and maintains technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy.
• Works with the broader IT and business organization to deliver solutions.
• Serves as a subject matter expert in end-user computing technology, manages governance and compliance to the standards, and drives focus on delivering excellent customer experience.
• Sets goals and objectives for team members for achievement of operational results.
• Completes performance appraisals for subordinate staff, administers disciplinary functions, and approves staff time off requests.
• Plans, organizes, and controls resources, procedures, and protocols to bring about beneficial changes and/or added value to the City's end-user computer functionality.
• Defines the scope of division development projects, advising on scope changes and quality assurance aspects of the project.
• Provides technical and analytical guidance to the team.
• Additional duties may be required for this position.

Location: 2 N. LaSalle St., Suite 1010, Chicago, IL 60602

Days: Monday through Friday

Hours: 8:00 AM to 4:00 PM (Flexible)

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

Qualifications

• Eight (8) years of technical administration or cloud solutions,
• OR graduation from an accredited college with an associate degree in computer or information science, computer engineering, electrical engineering, database administration, or a directly related field, PLUS six (6) years of technical administration or cloud solutions,
• OR graduation from an accredited college or university with a bachelor's degree in computer or information science, computer engineering, electrical engineering, database administration, or a directly related field, PLUS four (4) years of technical administration or cloud solutions,
• OR graduation from an accredited college or university with a master's degree in computer or information science, computer engineering, electrical engineering, database administration, or a directly related field, PLUS three (3) years of technical administration or cloud solutions.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

City of Chicago :: Classification and Pay Plan

APPLICATION EVALUATION:

Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY:

To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

Brandon Johnson, Mayor