End User Computing Engineer | Hybrid

Oliver James Group; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Oliver James Group in Charlotte, NC seeks an experienced End User Computing (EUC) Engineer to support and enhance its enterprise workspace. You will manage and optimize modern endpoint environments, focusing on Intune, MECM/SCCM, Microsoft 365, AD and Entra ID, while improving user experience and security.

This hands-on role collaborates with infrastructure and IT teams to deliver scalable solutions and drive continuous improvement in EUC services.

Qualifications

• Hands-on EUC engineering experience in enterprise environments.
• Strong knowledge of Intune, MECM/SCCM and Modern Workplace tools.
• Proficient with Microsoft 365 administration and AD/Entra ID.
• Experience managing Windows 10/11 in large deployments.
• Familiarity with ITIL-based incident, problem and change management.
• Ability to automate routine tasks and improve operational efficiency.

Responsibilities

• Manage and optimize enterprise endpoint environments using Intune and MECM/SCCM.
• Support deployment, configuration and troubleshooting of Windows 10/11 devices.
• Administer and troubleshoot Microsoft 365, AD and Entra ID.
• Support virtual desktops and Azure Virtual Desktop (AVD).
• Investigate complex issues, perform root cause analysis and implement fixes.
• Support endpoint security, patching and device configuration standards.
• Collaborate with infrastructure and architecture teams on improvements.
• Identify automation opportunities to enhance operations.
• Contribute to incident, problem and change management per ITIL.
• Participate in Agile delivery processes and EUC improvement initiatives.

Skills

Microsoft Intune

MECM/SCCM

Microsoft 365 administration

Windows 10/11 management

Active Directory

Microsoft Entra ID

Troubleshooting

Endpoint security

ITIL practices

Agile delivery

PowerShell scripting

Tools

PowerShell scripting

Job description

We are working with an established organization seeking an experienced End User Computing (EUC) Engineer to support and enhance its enterprise technology environment.

This is a hands-on engineering opportunity focused on modern workplace technologies, endpoint management and the continuous improvement of end-user computing services.

The successful candidate will play a key role in maintaining a secure, reliable and efficient EUC environment, working collaboratively with infrastructure and technology teams to deliver scalable solutions and improve the overall user experience.

Key Responsibilities

• Manage, maintain and optimize enterprise endpoint environments using Microsoft Intune and MECM/SCCM.

• Support the deployment, configuration and troubleshooting of Windows 10/11 devices.

• Administer and troubleshoot Microsoft 365 services, Active Directory and Microsoft Entra ID.

• Support virtual desktop technologies, including Azure Virtual Desktop (AVD).

• Troubleshoot complex technical issues, conduct root cause analysis and implement sustainable solutions.

• Support endpoint security, compliance, patch management and device configuration standards.

• Collaborate with infrastructure, architecture and wider technology teams on system improvements and new initiatives.

• Identify opportunities to improve operational efficiency through automation, standardization and proactive monitoring.

• Contribute to incident, problem and change management processes in line with ITIL best practices.

• Participate in Agile delivery processes and contribute to ongoing EUC improvement initiatives.

Required Skills & Experience

• Strong hands-on experience with Microsoft Intune and MECM/SCCM.

• Solid knowledge of Microsoft 365 administration and troubleshooting.

• Experience managing and supporting Windows 10/11 enterprise environments.

• Experience with Active Directory and Microsoft Entra ID (Azure AD).

• Strong technical troubleshooting and problem-solving capabilities.

• Understanding of endpoint security, compliance and device management best practices.

• Experience working within structured IT service management environments.

• Strong communication skills and the ability to collaborate across technical teams.

Desirable Experience

• Experience with Azure Virtual Desktop (AVD) or other VDI technologies.

• Exposure to Exchange Online and hybrid Exchange environments.

• Experience with PowerShell scripting and automation.

• Familiarity with Agile/Scrum methodologies.

• Relevant Microsoft certifications.

The Opportunity

This position offers the opportunity to work across a broad Microsoft technology stack, contribute to infrastructure improvement initiatives and take ownership of challenging technical problems.

We're particularly interested in engineers who combine strong endpoint management expertise with a proactive approach to troubleshooting, continuous improvement and modern workplace technology.