End-to-End Journey & Process Architect

If Insurance; Nordic (WY); Hybrid; USD 94,000 - 126,000; Full time

Benefits offered by this job

Hybrid workplace

Lunch benefit

Wellness allowance

Insurance benefits

Job summary

If Insurance seeks a Process and Journey Manager to lead the design and optimization of end-to-end customer journeys across channels. You will use CRM capabilities and data platforms to identify opportunities, reduce friction, and drive improvements aligned with business goals.

You will connect lifecycle management, journey orchestration, and process development, contributing to governance and adoption across teams in a Nordic setting.

Qualifications

• Experience in process development, journey management, business architecture, or digital transformation.
• Ability to connect technology and business needs for end-to-end improvements.
• Strong data literacy with ability to analyze and improve processes from insights.

Responsibilities

• Driving, modeling, and implementing technical processes enabling digitalization of internal business processes.
• Improving and standardizing end-to-end processes across channels and platforms.
• Ensuring processes are compliant, well-governed, and aligned with business goals.
• Managing and governing end-to-end orchestration across CRM and digital platforms.
• Deep diving into data to identify friction and opportunities for improvement.
• Supporting delivery teams by diagnosing and improving processes and journeys.

Skills

Process mining

CRM

Data platforms

SQL

System thinking

Agile mindset

Business architecture

Economics/BA degree

Education

Bachelor's or master's in economics

Business administration

Information systems

Tools

CRM platforms

Process mining tools

ERP systems

Job description

If Insurance seeks a Process and Journey Manager to lead the design and optimization of end-to-end customer journeys across channels. You will use CRM capabilities and data platforms to identify opportunities, reduce friction, and drive improvements aligned with business goals.

You will connect lifecycle management, journey orchestration, and process development, contributing to governance and adoption across teams in a Nordic setting.