End-to-End Customer Experience Specialist

Tata Technologies Ltd.; Bridgewater Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Tata Technologies Ltd. in Bridgewater, New Jersey, is seeking a Customer Service Account Specialist to deliver exceptional CSX across the end-to-end journey.

You will serve as the single point of contact for customers, coordinate with internal teams (CSX, CoE, GBS+, Supply Chain) and utilize Service Cloud/SAP to drive satisfaction, retention and growth. 2-5 years in customer service or related fields preferred; hands-on in OTC processes and CRM tools.

Qualifications

• 2-5 years of experience in Customer Service / Supply Chain / Sales.
• Customer facing operations (i.e. Customer Service, Sales).
• Order to cash process knowledge.
• Cloud based solutions (i.e. Service Cloud / SalesForce) / ERP systems (i.e. SAP) / IT applications.

Responsibilities

• Be the single point of contact for customers and ensure a stress-free experience.
• Run OTC and Customer Service Management, focusing on interactions.
• Voice of Customer: report feedback to drive improvements and opportunities.
• Enter CRM data after each contact and schedule follow-ups.
• Provide quality service while handling complex queries to minimize downtime.
• Collaborate with internal partners (CSX, CoE, GBS+, Supply Chain) via Service Cloud.
• Support customer experience initiatives and differentiate service per segmentation.
• Plan daily/weekly/monthly activities to ensure continuity and efficiency.
• Comply with Corporate Standards and Global SHE and Sustainability requirements.

Skills

Customer service

Customer facing

Order to cash

Tools

Salesforce Service Cloud

SAP ERP

Job description

Tata Technologies Ltd. in Bridgewater, New Jersey, is seeking a Customer Service Account Specialist to deliver exceptional CSX across the end-to-end journey.

You will serve as the single point of contact for customers, coordinate with internal teams (CSX, CoE, GBS+, Supply Chain) and utilize Service Cloud/SAP to drive satisfaction, retention and growth. 2-5 years in customer service or related fields preferred; hands-on in OTC processes and CRM tools.