Encounter Management Systems Analyst

Francisco Partners; Raleigh (NC); On-site; USD 69,852 - 97,094; Full time

Job summary

Veradigm in Raleigh, NC is seeking a Systems Analyst to support enterprise customers using the Encounter Management Platform. The role focuses on post‑sales installation, configuration, upgrades, troubleshooting, and day‑to‑day operational management to ensure reliable performance in customer environments.

You will collaborate with Engineering, Sustaining Engineering, and Sales Engineering to triage issues, document bugs, provide UAT on builds, and ensure successful server deployments and

Qualifications

• Bachelor’s degree in Health IT/Informatics/Management Information Systems or related field required.
• 2+ years of professional experience in Risk Adjustment data management.
• Experience with CMS Submissions Process and EDI transactions.
• Familiarity with EDI Standards such as X12, EDIFACT, HL7, NCPDP and HIPAA transactions.

Responsibilities

• Proactively assisting enterprise customers with post‑sales installation, configuration, upgrade, troubleshooting and day to day operational management of Veradigm’s Encounter Management Platform.
• Triage and resolve highly complex technical issues with customers and coordinate with Engineering, Sustaining Engineering and Sales Engineering to resolve issues.
• Document bugs, provide UAT on product builds, and ensure successful server installations and upgrades.
• Answer email and phone requests for help from customers and provide a consistent, responsive customer experience.

Education

Bachelor’s Degree in Health IT/Informatics/Management Information Systems or related field

Job description

Veradigm in Raleigh, NC is seeking a Systems Analyst to support enterprise customers using the Encounter Management Platform. The role focuses on post‑sales installation, configuration, upgrades, troubleshooting, and day‑to‑day operational management to ensure reliable performance in customer environments.

You will collaborate with Engineering, Sustaining Engineering, and Sales Engineering to triage issues, document bugs, provide UAT on builds, and ensure successful server deployments and