Encompass & Mortgage IT Systems Manager

FirstBank; Murfreesboro (TN); On-site; USD 110,000 - 145,000; Full time

Job summary

FirstBank is seeking an experienced Mortgage IT Systems Manager to oversee Encompass and related platforms, ensuring reliable operation and continued enhancements.

You will lead a team, coordinate with vendors, and ensure compliance with mortgage lending regulations while delivering user training and documentation. This on-site role is based in Murfreesboro, TN and requires strong leadership and technical expertise in Encompass configuration.

Qualifications

• Bachelor’s degree or equivalent in IT/finance with 5+ years mortgage IT experience.
• Experience as LOS Administrator or similar role in mortgage lending, Encompass required.
• 3+ years in management or leadership responsibilities.
• Strong knowledge of Encompass configuration and integration.
• Familiarity with regulatory requirements in mortgage lending.

Responsibilities

• Oversee enhancements to Encompass mortgage origination system and other Mortgage IT systems.
• Design, document, test, and deploy changes to Encompass.
• Coordinate with PMs, BA, developers and SMEs for enhancement requests.
• Ensure regulatory compliance and information security alignment.
• Manage vendor relationships and SLAs for Encompass and third parties.
• Develop training and provide documentation for end users.
• Lead team through hiring, coaching, and performance feedback.

Skills

Leadership

Communication

Analytical skills

Project management

Information security awareness

Education

Bachelor's degree in Information Technology or related field

5+ years mortgage IT/LOS administration experience

3+ years leadership experience

Tools

Encompass administration

SQL

VB.NET

XML/SOAP/IIS

MS Office (Word/Excel/Visio)

Job description

FirstBank is seeking an experienced Mortgage IT Systems Manager to oversee Encompass and related platforms, ensuring reliable operation and continued enhancements.

You will lead a team, coordinate with vendors, and ensure compliance with mortgage lending regulations while delivering user training and documentation. This on-site role is based in Murfreesboro, TN and requires strong leadership and technical expertise in Encompass configuration.