Encompass & Mortgage IT Systems Lead

FirstBank; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

FirstBank in Birmingham, AL seeks an experienced Mortgage IT Systems Administrator to lead the Encompass mortgage origination system and related IT platforms. You will oversee system enhancements, ensure compliance, and partner with cross-functional teams to optimize operations.

You’ll manage vendor relationships, deliver training, document changes, and prepare reports for regulatory examinations, while guiding a team toward consistent performance and security in mortgage processes.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Finance or related field preferred or 5+ years of equivalent work experience.
• 5+ years previous experience as an LOS Administrator or similar role in mortgage lending, experience with Encompass required.
• 3+ years in management or similar leadership experience.
• Experience working with and drafting requirements for application developers.
• Proficient with Microsoft Office Products, including Word, Excel, Power Point, Visio; in addition to Microsoft Visual Basis/VB.Net syntax.
• Advanced Excel functions such as formulas, pivots and macros.
• Functional understanding of SQL, XML, SOAP, and IIS web services.
• Strong proficiency in Encompass configuration, administration and integration.
• Knowledge of mortgage lending processes, regulations and industry best practices.

Responsibilities

• Manage the Encompass mortgage origination system, ensuring it’s efficient operational and optimal performance.
• Design, document, configure, test, and deploy approved system change requests and enhancement to Encompass system functionality.
• Research changes in upgraded Encompass versions and other integrated applications.
• Collaborate with project managers, business analysts, developers, and subject matter experts for enhancement request submission.
• Stay abreast of regulatory changes and industry standards impacting mortgage lending, ensuring Encompass configurations and processes remain compliant.
• Assist Compliance in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
• Serve as the primary liaison between the Encompass vendor, managing vendor relationships, contracts, and service level agreements.
• Develop and deliver training programs with partnership of the training team to educate users on new features, updates, and best practices related to Encompass and other IT related systems.
• Provide technical documentation on all process, feature, and workflow changes for proper documentation for communication to end users.
• Work with the Training Department to identify training needs on new enhancements and frequent problem areas.
• Ensure all Help Desk tickets are processed timely and accurately.
• Prepare reporting for regulatory examination process including electronic submission of data to regulatory agencies.
• Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership through communication, performance management, development and recognition of staff.
• Manage the team by hiring, coaching, training and providing direction to team members through feedback to support personal development and ongoing improvement.

Job description

FirstBank in Birmingham, AL seeks an experienced Mortgage IT Systems Administrator to lead the Encompass mortgage origination system and related IT platforms. You will oversee system enhancements, ensure compliance, and partner with cross-functional teams to optimize operations.

You’ll manage vendor relationships, deliver training, document changes, and prepare reports for regulatory examinations, while guiding a team toward consistent performance and security in mortgage processes.