Loan Officer Apprentice

CrossCountry Mortgage, LLC; Tucson, Northern (AZ, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Loan Officer Apprentice in Tucson, AZ to support loan officers from application through closing. This role serves as a liaison between clients, LOs, and internal teams, delivering excellent customer service and ensuring smooth processing.

The position emphasizes administrative efficiency, documentation review, credit pull preparation, and coordination with processing staff.

Qualifications

• 1+ year of mortgage or financial services experience.
• NMLS licensing (State and Federal) preferred.
• Prior sales support or mortgage assistant experience preferred.
• Experience with Encompass software preferred.
• Knowledge of RESPA and mortgage regulations preferred.
• Strong organizational and communication skills.

Responsibilities

• Act as the primary contact between clients, Branch Managers, and assigned LOs during the loan process.
• Receive telephone applications and schedule appointments for LOs and realtors.
• Submit complete loan applications and ensure documents are tracked in Encompass.
• Review and validate documents within 24 hours of receipt and resolve discrepancies.
• Manage multiple assignments within deadlines.
• Pull and prepare credit reports for assessment.
• Ensure file setup aligns with CCM’s policies and procedures.

Skills

Mortgage industry experience

Encompass

NMLS licensing

Attention to detail

MS Office

Communication skills

Education

High School Diploma or equivalent

Tools

Encompass software

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico.

Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company‑provided short‑term disability, an employee assistance program, and a wellness program.

Position Overview: The Loan Officer Apprentice role is responsible for supporting Loan Officers (LOs) in daily operations to help drive production and ensure seamless customer experience from application to closing. This role will serve as a critical liaison between clients, LOs, and internal stakeholders—including the Branch Manager and processing team—while also managing essential administrative tasks.

Job Responsibilities

• Act as the primary point of contact between clients, Branch Managers, and assigned LOs throughout the loan process; deliver exceptional customer service to external clients and internal teams.
• Receive telephone applications and scheduling appointments for LOs and realtors.
• Submit complete loan applications and ensure all documents are tracked and updated in Encompass.
• Review and validate documentation within 24 hours of receipt to verify income and assets, resolve discrepancies; collaborate with LOs to address file or document issues.
• Efficiently manage multiple assignments within established deadlines.
• Pull and prepare credit reports for assessment.
• Ensure file setup align with CCM’s policies and procedures.

Qualifications and Skills

• High School Diploma, or equivalent.
• 1+ year of mortgage or financial services experience, preferred.
• NMLS licensing (State and Federal), preferred.
• Prior experience in a sales support or mortgage assistant role, preferred.
• Experience with Encompass software, preferred.
• Knowledge of RESPA and general mortgage regulations, preferred.
• Knowledge of mortgage documentation and consumer lending regulations, preferred.
• Excellent organizational skills to multitask in a high‑volume environment.
• Excellent verbal and written communication skills.
• Excellent attention to detail to proactively problem solve.
• Proficiency in Microsoft Office Suite. (Outlook, Word, Excel)

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.