EN Associate Technical Delivery Manager External aggregated Ensono ·

Gaddr; Downers Grove (IL); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

Health plan options

401(k) match

Dental, vision, disability coverage

Wellness program

Flexible schedule

Job summary

Ensono is seeking an Associate Technical Delivery Manager to support the Technical Delivery Management team and grow into a Technical Delivery Manager role. You will help understand client business needs, track service levels, and prepare client-ready updates and documents.

You will work on delivering technology solutions, coordinating with ITSM teams, and communicating effectively with stakeholders at all levels. Ensono values flexibility and offers remote/hybrid options.

Qualifications

• Demonstrable troubleshooting and investigative skills.
• Strong sense of ownership and accountability.
• Client and task focused with good prioritization.
• Effective communicator across audiences with varying skills.
• Willingness to develop towards a Technical Delivery Manager role.

Responsibilities

• Support the Technical Delivery Management team and assist in role progression.
• Follow up with internal ITSM teams to meet service levels.
• Track and report service level exceptions and issues.
• Assemble and update run books and client documentation.
• Prepare presentations and updates for client meetings.
• Participate in internal and external client meetings as needed.

Skills

Troubleshooting

Ownership & accountability

Communication

Stakeholder management

Project coordination

Education

AWS/Microsoft/Cisco certifications

Tools

Mainframe

Open Systems

Virtualization

Databases

Cloud Computing

Middleware

Networking

Job description

Description

Worker Type: EmployeeAt Ensono , our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION Job Description: The Associate Technical Delivery Manager (ATDM) is a key member of the Ensono Diamond of Success team. The ATDM will work on the Technical Delivery Management team with our clients to develop a deep understanding of their business and how that business drives their technology needs. Empowered with that understanding, the ATDM will provide assistance to ensure our clients have an exceptional experience with the technology solutions we provide. The ATDM is an individual possessing the desire to enhance their technical knowledge, provide assistance to bring efficiencies and improvements to disparate processes and systems, learn to lead though influence and manage competing priorities, become an impeccable communicator that is effectively adapt to their audiences, and become an advocate for the client.

About the role and what you’ll be doing: Your primary role will be to support the Technical Delivery Management team, while also developing towards moving into the Technical Delivery Manager role by assisting the team with;

• Following up with internal ITSM teams to ensure tasks are completed within defined service levels
• Tracking & reporting service level exceptions and issues
• Assembling & updating account level run books & documentation
• Assembling presentations, reports, and updates for client facing meetings
• Attending and participating in internal and external client meetings as needed
• Completing learning & trainingaccording to defined TDM roledevelopment plan

Required Qualifications: Demonstrable troubleshooting and investigative skills. In possession of a strong sense of ownership and accountability. Client and task focused. The ability to manage, with some direction, competing priorities from a variety of stakeholders. An adept communicator who can interact with audiences of varying skill sets and experiences.

Preferred Qualifications:
1-4 years’ experience working in any of the following areas: project management, service delivery, technical account management, or systems administration.
Possessing industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).
Deep understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.
Exceptional troubleshooting and investigative skills.
The ability to manage, independently, competing priorities from a variety of stakeholders.
Demonstrate an understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.
Working towards industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).

Why Ensono ? Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things. We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.

• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Depending on location, ability to take advantage of fitness centers
• Wellness program
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

Primary Location City/State: Homebased - Downers Grove, IL - Finley, Illinois

Additional Locations (if applicable): Ensono is an Equal Employment Opportunity Employer.

Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.