EMT Transport Coordinator

HCA Healthcare; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

HCA Healthcare in Richmond, VA seeks an EMT Transport Coordinator to coordinate medical transport for multiple facilities. You will dispatch assets and work with third-party vendors to match patient needs with available resources.

The role emphasizes customer service, fast response, data entry, privacy, and teamwork within the Patient Logistics Center. EMTALA education and strong communication are essential.

Qualifications

• High School Diploma or GED required.
• Associate degree or higher preferred.
• Experience in healthcare setting preferred.
• Experience in call center/communications or dispatch center preferred.
• EMT Certification preferred.
• Strong communication and teamwork skills.
• Ability to operate multiple computer programs simultaneously.

Responsibilities

• Receive transport requests and coordinate with vendors and dispatch assets.
• Document patient information, dispatch assets, and monitor transport progress.
• Respond to calls with urgency and provide good customer service.
• Maintain EMTALA education to prevent risk to facility.
• Know facility staff, services and programs for effective coordination.
• Enter data for monitoring calls, admissions and transports.
• Ensure patient rights and confidentiality are maintained.
• Participate as a team member in a multidisciplinary group.
• Attend monthly staff meetings.
• Address dissatisfied customers and escalate to leadership when needed.
• Complete additional duties as assigned.

Skills

Communication skills

Customer service mindset

Team collaboration

Education

High School Diploma or GED

Associate degree or higher preferred

EMT Certification preferred

Tools

Dispatch software

Hospital information systems

Job description

Hourly Wage Estimate: $16.08 - $24.12 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

EMT Transport Coordinator

Job Summary And Qualifications

The Transport Coordinator is responsible for the facilitation of medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third-party vendors. The position collects clinical information related to patient transport requests and facilitates the patient's movement by matching the patient's clinical needs to the appropriate resource with capability. The Transport Coordinator will collaborate with other areas of the Patient Logistics Center (PLC) and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

What you will do in this role:

• Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills
• Receive and maintain EMTALA education to prevent and identify risk to facility
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs
• Enter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports
• Ensure patient rights and confidentiality are maintained
• Participate as an active and collaborative member of the multidisciplinary team
• Participate in monthly staff meetings
• Deal effectively with dissatisfied customers and elevate cases to leadership
• Complete additional duties as assigned

What requirements you will need:

• High School Diploma or GED required
• Associate degree or higher preferred
• Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.)
• Prefer experience in call center/communications or dispatch center
• EMT Certification preferred
• Possess good communication skills and cooperate positively with team members
• Ability to comfortably use multiple computer-based programs and applications, often simultaneously
• Ability to take initiative and act on multiple tasks
• Ability to demonstrate good judgment, use critical thinking skills, and follow procedures
• Proficient and understands medical terminology
• Knowledge of basic hospital and transportation services with markets the PLC is serving
• Ability to channel concerns appropriately and to function calmly in stressful situations

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.