EMT - Transport Communication Specialist - NIGHTS

Nemours; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Nemours is seeking a Transport Communication Specialist for a full-time, overnight shift (7P-7A) to join the 24/7 pediatric critical care transport team at Nemours Children's Hospital in Orlando, Florida. The role ensures accurate and timely communications among the transport team, referring physicians, and hospital staff to coordinate urgent patient transfers.

You will use established guidelines to advise on transport mode, document communications, and support quality improvement initiatives,

Qualifications

• One year of training beyond high school diploma required.
• EMT or EMD experience required, paramedic experience preferred.
• Must have knowledge of medical terminology.
• Previous communications center experience a plus.
• Minimum of 3 years experience required.

Responsibilities

• Responds promptly and courteously to incoming transport requests from referring physicians via the Transport 1-800 hot line, other in-house lines, and/or in person.
• Utilizes guidelines to assist physicians and make recommendations on transport mode, team configuration, and use of Code 3, lights and sirens.
• Coordinates with vendors to arrange back-up ambulances and helicopter requests.
• Works with the Patient Intake Coordinator to elicit accurate and complete information for intake.
• Facilitates conference calls among transport clinician, MCO, and referring physicians.
• Communicates acceptance of transport requests to Nursing Supervisors and Admissions, as directed.
• Maintains contact with ambulance and ground crews during missions.
• Documents all communications and completes the EPIC intake/disposition process.
• Answers and facilitates communications on the Kid Admit line.
• Coordinates multiple referral requests for air and ground transport.
• Participates in Quality Improvement programs to improve service provision.

Skills

Communication skills

EMT/EMD experience

Paramedic experience (preferred)

Medical terminology knowledge

Communications center experience

Education

Post-secondary training beyond high school (1 year)

Job description

Nemours is seeking Transport Communication Specialists FULL-TIME, 7P-7A to join our Nemours Children's Hospital team in Orlando, Florida.

The pediatric critical care transport team is a unique business within Nemours, consisting of a multi-disciplinary group of health care professionals who are available 24 hours a day, 7 days a week (24/7) to stabilize and transport sick and injured children from referring facilities to this hospital, as well as transport patients from this facility to another dependent up that child's medical needs. Crucial to this operation is the 24/7 access communications center.

The Transport Communication Specialist is primarily responsible for ensuring accurate and timely communications among members of the Transport Team, referring physicians and appropriate personnel of referring facilities, referring and accepting physicians and other interacting departments within Nemours Children's Hospital.

Position Responsibilities

• Responds promptly and courteously to incoming transport requests from referring physicians via the Transport 1-800 hot line, other in-house phone lines and/or personal appearance, using professional and effective communication skills.
• Utilizes Transport guideline to assist physicians/ make recommendations as to recommended mode of transport, team configuration and use of Code 3, lights and sirens.
• Communicates with vendors in arranging back-up ambulances and helicopter requests.
• Works collaboratively with Patient Intake Coordinator to elicits accurate and complete information in order to complete the intake process.
• Facilitates via conference calls all communications between transport clinician, medical control officer (MCO) and referring physicians.
• Communicates with all appropriate parties the acceptance of transport request, i.e., Nursing Supervisors, Admissions personnel, as directed by Medical Command Officer and/or other Transport Team members.
• Maintains contact with ambulance and ground crews during all missions, including concurrent runs. .
• Documents all communications and completes the EPIC intake / disposition process.
• Answers and facilitates all communications in-coming on the Kid Admit line.
• Coordinates multiple referral requests both air and ground.
• Participates in department and hospital programs for Quality Improvement and works with division members to improve provision of services.

Position Requirements

• One year of training beyond high school diploma required
• EMT or EMD experience required, paramedic experience preferred.
• Must have knowledge of medical terminology.
• Previous communications center experience a plus.
• Minimum of 3 years experience required

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention.

Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .